Pharmacy Patient Advocacy Coordinator / Patient Assistance Programs

Onco360 • Louisville, KY

8d • Hybrid

About The Position

Onco360, a leading oncology pharmacy, is seeking a Pharmacy Patient Advocacy Coordinator to join their growing, mission-driven team. This role focuses on making a difference in the lives of cancer patients by assisting them in accessing financial resources for pharmacy co-pays. The ideal candidate will help patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs by navigating the system, explaining processes, assisting with applications, and detailing required documents. The position is based in Louisville, KY, is full-time, and offers a salary starting at $22.00/hr, with a $5,000 sign-on bonus for employees starting before July 31, 2026. Remote work is possible after initial on-site training, but candidates must live within commuting distance of the Louisville pharmacy.

Requirements

• High School Diploma or GED
• 1+ years of patient assistance or advocacy experience
• Registration with Board of Pharmacy (as required by state law)
• Strong communication, organizational, and customer service skills

Nice To Haves

• Associate degree or Certified Pharmacy Technician (PTCB)
• 3+ years of patient assistance or advocacy experience
• Specialty pharmacy experience

Responsibilities

• Assist patients and/or families to access financial resources for Pharmacy co-pays.
• Assist patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs.
• Navigate the system to find resources that best fit the patient’s needs.
• Aid patients by explaining the process.
• Assist in filling out applications and going over the documents that will be required to complete the application.
• Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays.
• Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.
• Support applications for nonprofit and manufacturer assistance programs.
• Provide clear explanations of insurance benefits and co-pay structures.
• Maintain accurate patient demographic and insurance data in CPR+.
• Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.

Benefits

• Medical
• Dental
• Vision
• 401k opportunity
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Quarterly Incentive Bonus
• Paid Volunteer Day
• Referral Incentive Program
• Company Paid Life Insurance
• Short/Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED