Remote LTC Pharmacy Order Entry Technician

Symbria • Woodridge, IL

10d • Remote

About The Position

Symbria Rx Services is seeking an experienced, team-oriented Senior Pharmacy Data Entry Technician committed to supporting the health and wellness of seniors. The primary purpose of the position is computer data entry of prescription orders and medical records. The role processes new and refill prescriptions, verifies and enters orders, documents correspondence and follow-up, and provides customer service to clients. Multiple shifts are available, with rotating weekend and holiday hours depending on operational needs. The position is remote. Symbria is a 100% employee-owned company through an Employee Stock Ownership Plan (ESOP).

Requirements

• High school diploma or GED.
• Pharmacy Technician license and Certified Pharmacy Technician (CPhT) certification, as required by state regulations.
• Ability to work a flexible schedule as operational needs dictate, including nights, weekends, and holidays.
• New employees who do not already hold the required credentials have 60 days from hire to obtain all state-required Pharmacy Technician licenses and six months from hire to obtain national Pharmacy Technician certification.

Nice To Haves

• Long-term care pharmacy experience.
• Frameworks and Docutrack experience; FrameWorks LTC experience is required in the posting overview, while Docutrack is preferred.
• At least one year of pharmacy data entry experience.
• Strong knowledge of brand and generic drugs and medical terminology.

Responsibilities

• Contact physician’s offices as needed for refill authorization.
• Contact clients as needed to verify orders.
• Process new and refill prescriptions.
• Open orders as needed; verify eligibility, proof, and input prescriptions while meeting productivity and quality standards.
• Document correspondence and follow up in the system.
• Prepare audit sheets and provide feedback to the manager.
• Forward incomplete or rejected prescriptions to the appropriate department for resolution and track their status in the system.
• Initiate and document correspondence and follow up in the system.
• Assist with research of lost or missing orders when requested by internal departments.
• Provide backup support to other pharmacy groups based on business needs or production levels.
• Answer incoming calls promptly and provide a high standard of customer service to clients.

Benefits

• Employee ownership through an Employee Stock Ownership Plan (ESOP).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Short- and long-term disability insurance.
• Flexible Spending Accounts (FSA).
• Employee Assistance Programs.
• Paid Time Off (PTO).
• Tuition and CEU reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED