Pharmacy Operations Technician

SunState Medical Specialists•Bonita Springs, FL

6d•Remote

About The Position

SunState Medical Specialists (SMS), part of OneOncology, is hiring an experienced specialty pharmacy technician to support pharmacy workflow and the Director of Pharmacy’s operations. Approximately half of the role involves entering new prescriptions, managing prior authorizations and patient assistance, handling prescription transfers, and following up with physician offices. The other half supports the Director through scheduled reporting, program and accreditation tracking, document preparation, and follow-through on open items with offices, vendors, and OneOncology teams. The position is fully remote for Florida residents and requires reliable, secure work practices and clear communication. Core hours are Monday through Friday, 8:00 AM to 4:00 PM Eastern, with occasional arranged and expensed visits to Bonita Springs.

Requirements

Active Florida registered pharmacy technician status.
PTCB or ExCPT certification.
At least three years of specialty pharmacy experience, including prior authorizations and copay or foundation assistance.
Working knowledge of a pharmacy management system, CoverMyMeds, and at least one practice EMR such as OncoEMR or ModMed.
Strong Excel skills, including filters, pivot tables, and lookups.
Clear written communication skills for correspondence with physician offices and leadership.
Self-directed remote work habits, including a quiet, private workspace where screens cannot be seen by others, a secure connection, use of company-issued equipment only, and disciplined queue management and status reporting.
Florida residency.
HIPAA fluency, including not sharing patient identifiers outside approved systems.

Nice To Haves

Oncology experience.
Experience with PioneerRx.

Responsibilities

Enter new prescriptions accurately and completely in PioneerRx, including patient, prescriber, medication, directions, diagnosis code, and insurance information.
Manage prior authorizations from intake through submission, status follow-up, denial routing, and logging; submit through CoverMyMeds or payer portals within one business day.
Work manufacturer copay programs and foundation assistance, including AssistPoint, and maintain the assistance tracker.
Handle incoming and outgoing prescription transfers, complete plan-mandated transfers the same day, and maintain the transfer-out register.
Follow up with physician offices through OncoEMR or ModMed tasks regarding scripts, clarifications, and denial decisions, and answer status questions the same day.
Back up pharmacy phones and make refill outreach calls when needed.
Prepare scheduled operating reports, including weekly volume and first-fill counseling counts, prior authorization log reviews, not-picked-up and missing-receipt lists, monthly finance pre-close answers, and office-level script trackers.
Maintain program trackers, including accreditation document indexing and upload status, patient management program logs, weekly prescription lists for tuck-in practices, and vendor and equipment follow-ups.
Prepare and update one-page guides and office handouts from the Director’s drafts and maintain version history.
Track the Director’s open items with offices, vendors, and OneOncology teams; follow up to closure and prepare brief status notes before meetings.
Triage shared mailboxes and task queues, escalating patient-safety or deadline-critical items to the Director or pharmacist on duty within the same hour.