Pharmacy Operations Support

Cencora • CAN > ON > Remote, ON

1d • Onsite

About The Position

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. The Pharmacy Operations Support role assists in the execution of corporate-wide pharmacy strategies and the standardization of practices across the entire national network. The role involves addressing questions from Innomar Pharmacies, maintaining and consolidating operational reports, assisting with pharmacy initiatives, supporting new product/program launches, and ensuring training is completed. Additionally, the role assists in maintaining pharmacy software for standardization and collaborates with various departments.

Requirements

• High school diploma required
• Two or more years of related pharmacy experience
• Experience in calculating benefit usage balances, co-pays, days of supply, and other health insurance mathematical calculations
• Experience in a healthcare or pharmacy setting
• Proficiency in Microsoft Office applications (Outlook, Word, Excel)
• Extensive experience with Pharmacy Systems
• Organized with the ability to multi-task and maintain accuracy
• Excellent knowledge of pharmacy operations
• Excellent communication, customer service and interpersonal skills
• Ability to work independently and in a team environment
• Excellent time management skills
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and relationship management skills
• Ability to effectively cross-functionally collaborate amongst various business units
• Effective organizational skills and attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills and ability to resolve issues effectively and efficiently
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Nice To Haves

• Post-Secondary Pharmacy Technician Program is preferred
• Experience with pharmacy adjudication is an asset
• Bilingualism, French/English is an asset

Responsibilities

• Assist in the execution of corporate-wide pharmacy strategies and the standardization of practices across the entire national network.
• Address Innomar Pharmacies (IP), which include Innomar Pharmacy Partner Pharmacies, questions that arise (pending fees, copays, delivery issues, excessive/insufficient inventory, reports and reconciliation, insurance audits, internal and external compliance, and audit reviews).
• Maintain reports, including the collection of operational reports from Innomar Pharmacies, consolidation of reports for internal and external clients, review of reports to ensure accuracy, and follow-up with Innomar Pharmacies on discrepancies in reports.
• Assist with Pharmacy Initiatives, including retro-billing tracking, reconciliation of inventory and transactions, communication with the Innomar Pharmacies on issues that need to be resolved, and assist in the creation (and update of) SOPs and process flows.
• Assist in launch of new products/programs and collaborate with Programs, Clinics, and Pharmacies on new launches.
• Communicate new program information and contact lists, process flows, training, and documents and provide feedback on new program launches.
• Provide typed documentation of all communications relevant to strategies, initiatives, and projects to all departments involved.
• Ensure necessary training distributed to Innomar Pharmacies is completed.
• Assist training department with names of employees who will require training and certifications (e.g., CAPHO).
• Assist in maintaining pharmacy software to ensure standardization across the organization.

Benefits

• medical
• dental
• vision care
• comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• support for working families
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• variety of training programs
• professional development resources
• opportunities to participate in mentorship programs
• employee resource groups
• volunteer activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED