Pharmacy Development Support

Concentra•Oro Valley, AZ

7d•Onsite

About The Position

Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. The Pharmacy Development Support Specialist plays a key role in advancing pharmacy business growth, operational support, and customer experience. This position partners closely with the Vice President of Pharmacy Services to support strategic initiatives, product development efforts, and operational execution. The role also serves as the central point of contact for internal customer service inquiries and provides support for pharmacy-related systems, including the MDScripts application. Success in this position requires strong organizational, analytical, and customer service skills, along with the ability to manage multiple priorities in a fast-paced environment.

Requirements

Associate degree, vocational training, or equivalent experience required
Minimum 3 years of experience in administrative support, project coordination, or similar role
Minimum 3 years of customer service experience
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Strong verbal and written communication skills
Exceptional organization, time management, and attention to detail
Analytical thinking and problem-solving capabilities
Ability to manage multiple priorities and adapt to changing demands
Self-motivated with the ability to work independently and take initiative
Strong interpersonal skills with a collaborative, service-oriented mindset
Technical proficiency with Microsoft Office (Excel, Word, PowerPoint) and general systems support
Professional demeanor with excellent customer service and communication etiquette
Demonstrates a positive, professional, and customer-focused approach in all interactions
Maintains accountability, reliability, and responsiveness in a dynamic work environment
Supports continuous improvement and innovation within pharmacy operations

Nice To Haves

Training in Pharmacy Technology, Business Administration, or Administrative Support preferred
Certified Pharmacy Technician (CPhT) preferred
Active licensure (where applicable) with required continuing education
Pharmacy technician experience preferred

Responsibilities

Support the Vice President of Pharmacy Services in executing pharmacy business and product development initiatives.
Conduct research, analysis, and project coordination to support strategic growth opportunities.
Build and maintain effective relationships with key stakeholders, including internal teams, clients, vendors, and partners.
Prepare reports, presentations, and materials to support decision-making and business planning.
Coordinate meetings, document minutes, and ensure timely follow-up on action items.
Track and support pharmacy development initiatives and MEP-related projects.
Maintain and update state-specific in-office dispensing regulatory resources.
Manage and enhance content on the MyConcentra Pharmacy portal.
Serve as the primary contact for pharmacy-related inquiries from Concentra centers, onsite teams, and internal stakeholders. Deliver timely, professional support via phone, email, and in-person interactions.
Build strong relationships with clinical and operational teams to ensure high service levels and satisfaction.
Act as the primary support resource for MDScripts users across the organization.
Provide guidance and training on system functionality and workflows.
Offer basic technical and desktop support for pharmacy-related applications and tools.
Assist with data collection, analysis, and reporting to support pharmacy operations and formulary management.
Generate ad hoc reports and insights to support business needs and decision-making.