Pharmacy Operations Supervisor - Accredo Specialty Pharmacy - Remote IN, FL, OH or TN.
About The Position
The job profile for this position is Operations Supervisor, which is a Band 3 Management Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Are you passionate about making medicine safer, more affordable, and more accessible? Take your career to the next level with Accredo Specialty Pharmacy, a division of Evernorth Health Services a part of The Cigna Group. We're looking for energetic and detail-oriented pharmacy technician associate representatives to join our team. You'll help process and ship medications to patients who rely on us. For more than 30 years, Accredo Specialty Pharmacy has delivered dedicated, first-class care and services for patients. We partner closely with prescribers, payers, and specialty manufacturers. Bring your drive and passion for purpose. You’ll get the opportunity to make a lasting impact on the lives of others. As a Pharmacy Operations Supervisor, you will be responsible for day-to-day operations of a team of inbound phone technicians dedicated to specialty patients monitoring productivity and performance standards while planning and directing workflow and project assignments.
Requirements
- High School diploma or GED required
- 3+ year(s) relevant experience
- General PC knowledge; MS Office, Internet, email required.
- Excellent oral, written and phone communication skills.
- Strong attention to detail, accuracy, and quality
- Experience using strong basic math skills related to dosing calculations and basic Excel manipulation.
- Demonstrated leadership skills and the ability to effectively develop and assist team members
- Advanced problem solving skills.
- The ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
- Ability to adapt to a dynamic working environment, make independent decisions
- Demonstrated ability to handle difficult conversations in a professional manner
Nice To Haves
- Bachelor’s degree preferred
- Pharmacy Technician license / certification / registration preferred
- Strong skill level in Excel, PowerPoint, WebEx preferred.
Responsibilities
- Promote a positive team environment and ensure best practices are shared
- Coordinates schedules with RMG, ASA and workflow for the team
- Oversee and assist in complex escalations
- Assist in development of programs and process improvements to enhance the level of internal and external customer service
- Oversee team and individual performance standards and ensure service metrics are met
- Develop, coach, and provide feedback to employees concerning quality, accountability, attendance and productivity
Benefits
- Benefits start on Day 1
- 18 days of PTO within a full calendar year
- 401(k)
- Career advancement opportunities
- Bonus eligibility through incentive plans
- medical
- vision
- dental
- well-being and behavioral health programs
- company paid life insurance
- tuition reimbursement
- paid holidays
- leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
