Pharmacy Operations Specialist (PharmD)

Foundation Health

48d

About The Position

Foundation Health is an AI operating system for pharmacy, founded by individuals with firsthand experience in the industry. They aim to solve problems like delayed prescriptions due to prior authorizations, pharmacists spending excessive time on paperwork, and prescriptions being lost between health systems. Foundation Health believes that AI can streamline care coordination, especially for specialty pharmacy. Their goal is to enable pharmacy teams to focus on patient care by automating routine tasks. They are seeking motivated individuals to help address complex healthcare challenges. The Pharmacy Operations Specialist (PharmD) will support health system customers throughout their engagement with Foundation Health's AI-powered digital pharmacy platform. This includes initial setup, go-live, and ongoing adoption and growth. The role requires deep expertise in pharmacy and pharmacy operations to assist customers in configuring the platform for optimal workflows and training their staff. Post-implementation, the specialist will focus on customer success, driving adoption, and identifying opportunities to maximize value and return on investment for health system clients. This position is well-suited for a PharmD with experience in health system pharmacy, specifically in areas such as infusion strategy, operations, services, home infusion, or ambulatory infusion. The role combines clinical and operational knowledge with a structured, consultative approach to manage the entire customer lifecycle.

Requirements

PharmD required
3–5+ years of experience working for a health system pharmacy in infusion strategy, operations and/or services; home infusion, and/or ambulatory infusion required
Experience using Epic or Cerner EHRs
Proven ability to engage credibly with pharmacy leaders (e.g., Chief Pharmacy Officers, VPs/Directors of Pharmacy)
Experience owning and nurturing customer relationships, including through business reviews, adoption tracking, and renewal support
Strong project management and organizational skills - you keep things on track and follow through consistently
Clear, professional communicator in writing and in meetings, able to translate pharmacy workflows into configuration decisions, training, and strategic conversations
Proactive, ownership-oriented mindset - comfortable working in a fast-paced, entrepreneurial environment where flexibility and initiative are critical
Proficiency with standard productivity and project management tools (e.g., Google Workspace, Slack, Microsoft Office)

Nice To Haves

Experience with health system specialty and/or outpatient pharmacy workflows
Experience at an early stage or growth stage healthcare technology company that supports health system customers
Experience implementing healthcare SaaS, clinical informatics, or pharmacy systems (e.g., EHR, pharmacy dispensing, medication management)
Familiarity with customer success methodologies, health scoring, or CRM tools (e.g., Salesforce, Gainsight)
Familiarity with Atlassian products (Jira, Confluence) or Agile development processes

Responsibilities

Support implementations as the clinical and operational subject matter expert from contract signature through go-live and stabilization
Facilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements, translating these into a tailored implementation plan
Configure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocols
Deliver training to pharmacist and technician end-users, ensuring teams are confident and competent ahead of go-live
Participate in customer onsites, virtual meetings, and calls
Prepare customer-facing materials including training guides, onboarding documentation, and go-live checklists
Serve as the voice of the customer internally, channeling implementation feedback and insights to the Product team to inform the roadmap
Support the ongoing customer relationship after go-live, particularly with peer pharmacists, pharmacy technicians, and/or health system leadership
Partner with Customer Success to maximize adoption and usage, proactively identifying customers who may need additional support, training, or re-engagement
Support regular business reviews with health system pharmacy leadership to assess value realization, surface challenges, and align on goals
Drive ongoing training and enablement initiatives to ensure teams are fully utilizing platform capabilities
Identify and pursue expansion opportunities - including additional use cases, user growth, and new departmental adoption - in partnership with the Sales, Customer Success, and Account Management teams
Serve as the voice of the customer internally, channeling post-go-live feedback and insights to the Product team to inform the roadmap
Collaborate closely with Product and Engineering teams to surface product recommendations, configuration limitations, and feature requests
Document implementation and post-go-live learnings, workflow patterns, and customer feedback to help build scalable playbooks
Provide internal enablement to support teams on pharmacy workflows, terminology, and best practices
Contribute to the development and maintenance of implementation and CS templates and internal resources