Pharmacy Operations Lead Representative - Express Scripts

The Cigna Group•St. Louis, MO

1d•Onsite

About The Position

The Pharmacy Operations Lead Representative is a Band 2 Professional Career Track Role. This position is responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. The role serves as a resource to the supervisor and as a backup to cell owners and team members. The required shift is Sunday - Wednesday, 5:00 am - 3:30 pm.

Requirements

High School diploma or equivalent is required.
Ability to obtain Missouri State Pharmacy Technician license.
Strong attention to detail with good organizational skills
Good verbal and written communication skills
Willingness to work a flexible schedule when needed and ability to stand for the full shift.
Ability to adapt in a dynamic work environment, learn quickly, troubleshoot problems, and make decisions.

Nice To Haves

3+ yrs relevant working experience in a pharmacy dispensing setting preferred.
1+ yr leadership or team development experience preferred.
General PC knowledge: Microsoft Word, Excel, PowerPoint, and email skills, preferred.
Knowledge of standard concepts, practices, and procedures within dispensing pharmacy
Experience troubleshooting problems in a pharmacy dispensing environment is preferred.

Responsibilities

Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.
Serve as the first line resource for questions/issues from team and cell owners, in coordination with supervisor; demonstrates leadership qualities consistent with the Express Way values.
Effectively manages issues impacting productivity of team members; including offering solutions, collaborating with others, communicating status and escalating as needed.
Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
Assist in the development, documentation and updating of policies and procedures for Coordinators, including specific training and validation material.
Assist in training and validating Automation staff regarding procedures, including one on one training and/or to group sessions as needed, ensure that all team members are cross trained to cover production functions.
Other duties as assigned.