Pharmacy Operations Lead Representative - Express Scripts

Cigna Healthcare•St. Louis, MO

2d•Onsite

About The Position

As a Pharmacy Operations Lead Representative, you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. You will serve as a resource to the supervisor and as a backup to cell owners and team members. This role requires a strong attention to detail, good organizational skills, and the ability to adapt in a dynamic work environment. You will also be responsible for assisting the supervisor in ensuring policies and procedures are followed, and goals for productivity and quality are met or exceeded. Training and validation of staff, including automation staff, on procedures is also a key part of this role.

Requirements

High School diploma or equivalent is required.
Ability to obtain Missouri State Pharmacy Technician license.
General PC knowledge: Microsoft Word, Excel, PowerPoint, and email skills, preferred.
Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.
Strong attention to detail with good organizational skills.
Good verbal and written communication skills.
Willingness to work a flexible schedule when needed and ability to stand for the full shift.
Ability to adapt in a dynamic work environment, learn quickly, troubleshoot problems, and make decisions.

Nice To Haves

3+ yrs relevant working experience in a pharmacy dispensing setting preferred.
1+ yr leadership or team development experience preferred.
Experience troubleshooting problems in a pharmacy dispensing environment is preferred.

Responsibilities

Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.
Serve as the first line resource for questions/issues from team and cell owners, in coordination with supervisor; demonstrates leadership qualities consistent with the Express Way values.
Effectively manages issues impacting productivity of team members; including offering solutions, collaborating with others, communicating status and escalating as needed.
Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
Assist in the development, documentation and updating of policies and procedures for Coordinators, including specific training and validation material.
Assist in training and validating Automation staff regarding procedures, including one on one training and/or to group sessions as needed, ensure that all team members are cross trained to cover production functions.
Other duties as assigned.