Pharmacy Onboarding Intake Coordinator

Mosaic Pharmacy • Sterling, VA

3d • $26 - $28 • Onsite

About The Position

The Pharmacy Intake Coordinator, Onboarding role at Mosaic Pharmacy Service is pivotal in ensuring new patients have a smooth and confident start with the pharmacy. This position focuses on converting new referrals into fully onboarded, medication-ready patients efficiently and accurately, thereby minimizing delays and errors during the intake process. The role directly supports medically complex seniors by being the first point of contact, providing information, and ensuring they feel cared for and prepared to begin their new pharmacy service.

Requirements

• 3+ years of experience in a healthcare or pharmacy setting with direct patient interaction (home health, hospital, primary or specialty care, or pharmacy).
• Licensed pharmacy technician in good standing in the State of Virginia.
• Exceptional communication skills, including empathetic listening and clear verbal and written expression.
• High attention to detail, strong organizational skills, and adaptability in a fast-paced, evolving environment.
• Proficiency with pharmacy software and general computer applications.
• Available to work an 8.5-hour shift, Monday through Friday, between 9:00 a.m. and 6:00 p.m. ET (exact shift confirmed at hire); occasional overtime may be required based on patient needs.
• Must be authorized to work in the U.S. without company-sponsored visa sponsorship.

Nice To Haves

• 1-2 years of experience in a call center environment.
• Experience collecting medication histories.

Responsibilities

• Serves as the primary point of contact for new patients via phone or video, guiding them through onboarding.
• Conducts comprehensive medication history interviews and reconciles prescriptions with new patients.
• Collaborates with prescribers to obtain new prescriptions.
• Addresses patient inquiries regarding insurance, costs, and coverage.
• Supports claims processing and resolves third-party billing issues.
• Enters prescription details accurately into the pharmacy system to ensure precise, timely medication fulfillment.
• Documents patient information thoroughly and accurately in the pharmacy management system.
• Educates patients on Mosaic's pharmacy services and benefits.
• Synchronizes medication regimens and schedules each patient's initial medication shipment.
• Contacts previous pharmacies to coordinate prescription transfers.

Benefits

• Medical, dental, and vision coverage with prescription benefits, with Company paying 100% of the employee-only premium
• A Health Savings Account with company contributions
• A 401(k) retirement plan with an employer match
• Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available
• An Employee Assistance Program and a benefits Customer Advocate service
• 4 weeks of accrued Paid time off and paid company holidays
• Company-provided equipment
• Support for professional development and training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed