Pharmacy Onboarding Enrollment Coordinator

Mosaic Pharmacy • Sterling, VA

7h • $26 - $28 • Remote

About The Position

This role serves as the first point of contact for new patients at Mosaic Pharmacy Service, guiding them through the onboarding process. The Onboarding Enrollment Coordinator will conduct telephone and video consultations, gather medication history, reconcile prescriptions, and prepare patients for a smooth start with the pharmacy. This position directly supports medically complex and vulnerable seniors by ensuring their medication regimens are safer, simpler, and more affordable.

Requirements

• Active Virginia Pharmacy Technician license in good standing.
• 3 or more years of experience in a healthcare or pharmacy setting with direct patient interaction, such as home health, hospital, primary or specialty care, or pharmacy.
• Exceptional communication skills, including empathetic listening and clear verbal and written expression.
• High attention to detail and strong organizational skills.
• Adaptability in a fast-paced, evolving environment.
• Proficiency with pharmacy software and general computer applications.
• Availability to work a full-time 8.5-hour shift, Monday through Friday, scheduled between 9:00 a.m. and 6:00 p.m. Eastern, with the exact shift confirmed at hire and occasional overtime based on patient needs.
• Must be authorized to work in the U.S. without company-sponsored visa sponsorship.

Nice To Haves

• 1 to 2 years of call center experience.
• Experience collecting medication histories.

Responsibilities

• Serve as the first point of contact for new patients by phone and video, guiding them through onboarding.
• Conduct comprehensive medication history interviews and reconcile prescriptions.
• Educate patients on Mosaic’s pharmacy services and benefits.
• Synchronize medication regimens and schedule the initial medication shipment.
• Contact previous pharmacies to coordinate prescription transfers.
• Collaborate with prescribers to obtain new prescriptions.
• Address patient questions about insurance, costs, and coverage, and support claims processing and third-party billing issues.
• Enter prescription details accurately into the pharmacy system for precise, timely medication fulfillment.
• Document patient information thoroughly and accurately in the pharmacy management system.

Benefits

• Medical, dental, and vision coverage with prescription benefits, with Company paying 100% of the employee-only premium
• A Health Savings Account with company contributions
• A 401(k) retirement plan with an employer match
• Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available
• An Employee Assistance Program and a benefits Customer Advocate service
• Paid time off and paid company holidays
• Company-provided equipment
• Support for professional development and training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed