Pharmacy Manager

Walgreens • Puyallup, WA

2d

About The Position

The Pharmacy Manager provides empathetic medication counseling and clinical healthcare services to patients, ensures accurate prescription review and dispensing in compliance with regulations and company policies, and manages pharmacy workflow, financial performance, inventory, and patient experience. The role leads pharmacy staff performance, engagement, training, coaching, and professional development.

The manager oversees pharmacy operations, including staffing and scheduling, prescription fulfillment, controlled-substance compliance, technology systems, insurance claims, patient issue resolution, clinical services, facility upkeep, and required records and reporting. The position also collaborates with the Store Manager and healthcare providers, supports community outreach and business growth, and analyzes pharmacy performance to identify improvement opportunities.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified immunizer or willing to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
• Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
• Supervisory experience planning, organizing, and directing pharmacy staff work.
• Internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
• Internal candidates: average rating of at least 3.0 on leadership behaviors on the last performance review, if on file, and no written disciplinary actions in the last 12 months.
• Internal candidates: average rating of 3.7 or above on leadership behaviors on the last performance review, if on file.

Responsibilities

• Greet patients, offer assistance, resolve issues, answer questions, and model customer-service practices that promote a positive patient experience.
• Promote awareness and use of pharmacy and healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, disease-state management, and patient outcome services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
• Perform pharmacist duties including compounding, drug therapy reviews, verification, medication management, prescription review, interpretation, and dispensing.
• Ensure pharmacy operations comply with regulations, company policies, and standards, including Good Faith Dispensing requirements and controlled-substance laws.
• Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
• Collaborate with the Store Manager to develop strategic business opportunities and support pharmacy performance.
• Maintain knowledge of pharmacy information systems and support staff and patients with technology-related needs.
• Identify productivity improvements and ensure insurance claims are processed accurately; resolve issues with insurers and providers and participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
• Partner with centralized support on patient registration, exception resolution, and patient issues; conduct virtual product reviews according to company procedures in virtual environments.
• Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout to keep the department functional, presentable, and efficient.
• Prepare and submit required records, reports, and documentation under state and federal laws.
• Collaborate with the Store Manager on hiring, discipline, and termination; ensure employment-law compliance; establish team expectations and goals; promote teamwork and shared vision.
• Oversee staff training and formal performance reviews, recognize improvements, identify high-potential employees, and support career progression.
• Address employee relations concerns, complaints, and conflicts, and maintain team morale and positive working relationships.
• Maintain required licensing, credentialing, and certification; keep pharmacy and healthcare knowledge current; complete required education credits and training.
• Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
• Build relationships with local healthcare providers, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager