Pharmacy Manager

Walgreens•North Miami, FL

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients on medication use and drug interactions, along with preventive and clinical healthcare services such as immunizations and diagnostic testing. The role ensures medications are accurately compounded, reviewed, dispensed, and verified in accordance with applicable regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, coaching, and professional development. The Pharmacy Manager counsels patients, performs pharmacist and clinical services, and ensures regulatory and company standards are followed. The role oversees pharmacy scheduling and daily operations, supports pharmacy technology and insurance processes, manages pharmacy facilities and documentation, and works with the Store Manager on staffing and business opportunities. It also analyzes business performance, develops local healthcare relationships, and promotes pharmacy and health services in the community. Walgreens describes itself as serving nearly 9 million customers and patients daily through approximately 8,500 U.S. and Puerto Rico stores, with approximately 220,000 team members, including nearly 90,000 healthcare service providers. The role remains open until filled. Salary within the stated range depends on factors including geography, skills, education, and experience; however, no salary range is included in the supplied posting.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates, an average rating of at least 3.0 on leadership behaviors in the most recent performance review, if on file, and no written disciplinary actions in the last 12 months.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates, an average rating of 3.7 or above on leadership behaviors in the most recent performance review, if on file.

Responsibilities

Engage patients, offer assistance, resolve issues, answer questions, anticipate needs, and promote a positive patient experience.
Promote awareness and use of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology.
Identify opportunities to improve productivity and ensure insurance claims are processed accurately; resolve related issues with insurers and medical providers and participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution, and follow company procedures for virtual product review when working in a virtual environment.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to keep the department functional, presentable, and efficient.
Prepare and submit records, reports, and other required pharmacy business documentation.
Collaborate with the Store Manager on hiring, discipline, and termination; ensure compliance with employment laws.
Set staff expectations and goals, promote teamwork, recognize improvements, oversee training, conduct formal performance reviews, and support career progression.
Address employee relations concerns, complaints, and conflicts, and support employee welfare and morale.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and company training.
Pursue professional development, monitor personal performance, seek feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory data; manage asset protection and inventory; identify performance trends and opportunities for improvement.
Develop relationships with local healthcare providers and promote pharmacy business, health, and wellness awareness in the community.