Pharmacy Manager - Outpatient Informatics

Cleveland Clinic

2d•Remote

About The Position

A caregiver in this role must reside in Ohio. Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. The Pharmacy Manager – Outpatient Informatics provides strategic and operational leadership for enterprise outpatient Pharmacy Informatics services, supporting Community Pharmacy, Specialty Pharmacy, Home Delivery Pharmacy, Outpatient Infusion, Home Infusion, and outpatient prescribing workflows across Cleveland Clinic. This role oversees Epic Care Ambulatory, Epic Willow Ambulatory, Epic Beacon, and related technology platforms, ensuring reliable, efficient, and standardized medication-use processes across multiple outpatient service lines. Responsibilities include leading workflow optimization, enhancement requests, project prioritization and execution, and partnering with Pharmacy Operations, IT, and clinical leaders to improve system performance and the end-user experience. The Pharmacy Manager also drives governance, change management, standardization efforts, and issue resolution to support innovative, high-quality outpatient pharmacy services across the enterprise. This is a remote role. A caregiver in this position will work Monday through Friday from 8:00am–4:30pm. Caregivers participate in an on-call rotation every four weeks, beginning Monday at 8:30am through the following Monday, with approximately two weekends of coverage per year. There are no holiday coverage requirements. While the position is primarily remote, occasional onsite attendance may be required for team meetings, go-live events, and other enterprise initiatives a few times each year.

Requirements

Current state licensure as a Registered Pharmacist (RPh) or eligible within 90 days of hire
Completion of a health-system Pharmacy Administration or Leadership (HSPAL) PGY2 Residency OR four years of relevant pharmacy experience, including one year of leadership experience

Nice To Haves

Pharmacy Degree with current state licensure
MS, MBS, PharmD and/or residency

Responsibilities

Identify and meet patient needs utilizing continuous process improvement techniques.
Identify and propose practical solutions to technical, professional, personnel or procedural problems affecting daily workflow.
Ensure the department is adequately staffed with properly trained personnel.
Establish work assignments and schedules.
Participate in the development of operational and clinical program activities.
Promote and develop the clinical activities of pharmacy caregivers through counseling, training and teaching.
Train and instruct caregivers as to their duties.
Coordinate orientation and training of new caregivers in job functions and responsibilities.
Monitor financials and other pertinent statistics.
Assist with evaluations of financial performance.
Maintain records of narcotics, poisons, and habit-forming drugs received in accordance with state and federal laws.

Benefits

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment.
All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.
Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
We know that fully supporting our caregivers is what creates the best outcomes for our patients.
Our outstanding, comprehensive offerings are an investment in your health, well-being and future.
What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries.
For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home.
Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education.
Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation.
Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States.
U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey.
Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties.
Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.