Clinical Informatics Manager

Hennepin Healthcare•Minneapolis, MN

1d•Hybrid

About The Position

To provide leadership, consultation, and coordination of clinical information systems and processes that integrate clinical and information science to support patient-centered care, clinician experience, operational performance, and organizational priorities. The Clinical Informatics Manager leads the informatics team in partnering with clinical and operational leaders, corresponding governing and prioritization bodies, IS&T, and other organizational stakeholders. This role supports governance, prioritization, workflow redesign, implementation, adoption, and optimization of technology-enabled clinical and operational improvements. The manager develops clinical informaticists as service-line liaisons, governance partners, workflow experts, and, when applicable, product or technical product owners. The manager makes decisions related to hiring, coaching, counseling, performance management, and development of staff assigned to the informatics team.

Requirements

Experience in a leadership role, preferably with direct reports or matrixed leadership responsibility
Advanced degree in nursing, medicine, pharmacy, informatics, public health, healthcare administration, or healthcare-related field with a minimum of 5 years of relevant healthcare experience; OR Bachelor’s degree with a minimum of 10 years of relevant healthcare experience; OR An approved equivalent combination of education and experience
Strong leadership, coaching, and staff development skills
Strong project management, change management, and prioritization skills
Excellent oral and written communication skills
Demonstrated ability to develop relationships and collaborate with others to promote successful outcomes
Ability to lead through influence in a complex, matrixed healthcare environment
General knowledge of data collection, analysis, reporting, and performance measurement
Ability to translate clinical and operational needs into workflow assessments, requirements, implementation plans, and measurable outcomes.
Knowledge and skills to lead and manage change associated with implementing or optimizing clinical information systems and promoting adoption by health professionals
Demonstrates a high level of clinical systems knowledge, analytical ability, systems thinking, and critical decision-making skills
Possesses excellent interpersonal skills and can work effectively with a diversity of personalities, professions, departments, and perspectives
Possesses strong understanding of clinical workflows and ability to perform workflow analysis across clinical areas
Working knowledge of EHR functionality, clinical decision support, usability, automation, AI-enabled tools, analytics, and system optimization
Possesses knowledge of regulatory and compliance requirements, including Joint Commission, CMS, HIPAA, and other applicable standards
Strong computer skills, including web-based applications, word processing, spreadsheets, presentation tools, and collaboration platforms
Conducts meetings and presentations effectively and professionally

Nice To Haves

Experience leading clinical informatics, EHR optimization, digital health, or technology-enabled workflow redesign
Epic certification, Epic proficiency, or substantial experience with Epic optimization
Experience facilitating interdisciplinary clinical or operational improvement activities with increasing complexity, responsibility, and demonstrated results
Experience supporting governance, service-line prioritization, portfolio management, or enterprise transformation work
Experience serving as or supporting a product owner, technical product owner, or similar role in healthcare technology implementation or optimization
Experience with AI-enabled clinical tools, clinical decision support, automation, ambient documentation, analytics, or other emerging healthcare technologies
Experience in an academic medical center, integrated delivery system, public health system, safety-net health system, or similarly complex healthcare environment
Formal training or certification in clinical informatics, project management, change management, Lean, Agile, human-centered design, or product management

Responsibilities

Provide leadership to Informatics staff in identifying, developing, implementing, maintaining, and optimizing efficient and effective clinical information and operational systems
Lead, coach, and develop clinical informaticists serving as service-line liaisons, governance partners, workflow experts, and, when applicable, technical product owners
Support IS&T project management and governance processes to ensure informatics work is appropriately scoped, prioritized, implemented, and evaluated
Partner with clinical and operational leaders and their corresponding governing bodies, IS&T, and administration to align informatics work with organizational goals and available resources
Facilitate the integration of clinical information systems and technology-enabled workflows into organizational priorities, service-line goals, and clinical operations
Analyze complex clinical operations and build processes to support decision-making regarding clinical information systems and associated workflows
Translate clinical and operational needs into workflow assessments, business requirements, implementation plans, adoption strategies, and measurable outcomes
Support informatics demand management by maintaining awareness of active work, priorities, dependencies, risks, resource needs, and escalation points
Act as a constructive change agent and role model for information systems implementation, optimization, adoption, and continuous improvement
Support and actively contribute toward organizational goals for patient safety, patient satisfaction, employee engagement, health equity, operational excellence, and fiscal viability
Develop and utilize methods of obtaining feedback from system end users. Respond to and follow up with staff and leadership concerns in a timely manner. Use aggregate feedback to improve systems, workflows, patient care, and clinician satisfaction
Communicate complex concepts and issues effectively across all levels within the organization. Facilitate problem solving within and between departments
Understand the impacts of decisions and actions on budgets, staff capacity, operations, and organizational priorities. Demonstrate financial stewardship of resources and time
Maintain knowledge of Joint Commission, CMS, HIPAA, and other relevant regulatory requirements. Provide advice regarding information system impact on meeting regulatory standards
Support evaluation, implementation, governance, and monitoring of emerging technologies, including AI-enabled tools, automation, clinical decision support, analytics, and digital health solutions
Maintain broad knowledge of clinical information systems, EHR capabilities, workflow design, usability, analytics, clinical decision support, and informatics best practices
Provide consultative informatics services to clinical, operational, IS&T, and administrative partners