Pharmacy Lead Technician

CVS Health•Center, TX

19h•$18 - $27•Onsite

About The Position

CVS Health’s Pharmacy Lead Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They build on Pharmacy Technician and Inventory Specialist responsibilities and act as role models, mentors, and guides while supporting the Pharmacy Manager and pharmacists. As individual contributors and participant-leaders, they help ensure smooth pharmacy operations, prompt and accurate prescription fulfillment, and caring service that meets patient expectations. They champion standard operating procedures, best practices, and effective communication, and contribute to a safe and inclusive culture. The role includes following and coaching pharmacy workflows, supporting patient service and problem resolution, assisting the Pharmacist-on-duty with daily activities and delegated administrative tasks, and providing coaching and feedback to team members. Lead Technicians also oversee or complete inventory activities as permitted by law and directed by pharmacy leadership. They remain flexible to business and scheduling needs, including voluntarily working shifts at other stores in the market, and comply with applicable laws, regulations, professional standards, ethics, and company policies. Where permitted and supported by required training and certification, the Lead Technician may provide additional patient health care services, including immunizations and point-of-care testing, and may staff offsite clinics. Technician immunizer responsibilities may include completing licensure and training requirements, educating colleagues and patients about vaccines, monitoring and reporting adverse reactions, and collecting and documenting patient information. This is a full-time position with anticipated hours of 40 per week and the ability to work 30 or more hours per week. Regular and predictable attendance, including nights and weekends, is required. The typical pay range is $18.00–$27.00 per hour. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

At least 1 year of experience as a Pharmacy Technician.
Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state pharmacy rules do not set a minimum age, be at least 18 years old, as allowed by state employment laws.
If state pharmacy rules do not set a minimum education requirement, have a high school diploma or equivalent, as defined by the state, or be actively enrolled in high school or a high school equivalency program.
Ability to work 30 or more hours per week.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
Ability to provide friendly customer service, understand patient reactions, and respond appropriately.
Verbal and written communication skills, active listening, and the ability to provide clear direction, coaching, and feedback.
Ability to use mathematics to calculate prescription quantities and days’ supply.
Ability to recognize challenging interactions and select an appropriate course of action.
Ability to lead by example, delegate, motivate, coach, solve problems, adapt to changing circumstances, and take accountability.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, and stoop; perform repetitive finger movements and precise adjustments; and maintain close visual acuity for detailed tasks.
Occasionally lift up to 20 pounds or exert up to 20 pounds of force; frequently lift up to 10 pounds or exert up to 10 pounds of force; and consistently move objects requiring negligible force.
Ability to communicate detailed spoken instructions accurately and receive detailed information orally.

Nice To Haves

National Certification.
3–5 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Previous experience in the Inventory Specialist role.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures and pharmacy workflows at each workstation to support safe and effective pharmacy operations.
Coach the pharmacy team to follow procedures for production, pick-up, drive-thru, and drop-off, supporting safe and accurate prescription fulfillment.
Provide caring, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient issues.
Assist the Pharmacist-on-duty with daily activities and delegated administrative work, which may include scheduling, reviewing the Digital Workstation Assignment Board, communications, and reporting.
Provide in-the-moment coaching, training, and mentoring; share best practices; and provide performance feedback to the Pharmacy Manager as needed.
Oversee or complete inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, physical inventories, cycle counts, returns-to-stocks, and waiting bin inventories.
Support and mentor the Inventory Specialist where applicable.
Build leadership, clinical, and technical knowledge and contribute to a high-performing team with a growth mindset.
Use judgment to escalate issues and direct colleagues to appropriate support channels.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, where allowed and supported by required training and certification.
Where permitted, complete licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate pharmacy colleagues about immunizer certification and educate patients about vaccines; refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events as required by public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, and provide feedback.
Complete required training within the designated timeframe and perform additional tasks as directed by a Supervisor or Manager.