Lead Pharmacy Technician
About The Position
The Lead Pharmacy Technician serves as a frontline leader within Cardinal Health’s pharmacy operations team. The role provides day-to-day guidance, support, and oversight to pharmacy technicians while also performing key technician functions. It supports operational excellence through productivity monitoring, quality assurance, workflow management, staff training, scheduling support, and performance coaching. The Lead Pharmacy Technician serves as a subject matter resource, promotes adherence to pharmacy processes and regulatory requirements, and helps ensure timely and accurate prescription processing to support patient care. The position is remote and is scheduled Monday through Friday, 9:00 AM to 5:30 PM ET. The anticipated hourly pay range is $27.30 to $31.12. The role is not bonus eligible.
Requirements
- Active Florida Pharmacy Technician License.
- Experience working as a pharmacy technician in a retail, specialty, mail-order, long-term care, or similar pharmacy environment.
- Demonstrated experience leading, mentoring, training, or guiding team members.
- Strong verbal and written communication skills.
- Ability to prioritize tasks, manage competing deadlines, and work effectively in a fast-paced environment.
- Ability to collaborate across teams and build positive working relationships.
- Strong organizational skills with attention to detail and accuracy.
- Maintain appropriate licenses, training, and certifications.
Nice To Haves
- Four or more years of related experience.
- High school diploma, GED or equivalent, or equivalent work experience.
- Experience training and developing pharmacy staff.
- Experience serving as a subject matter expert for pharmacy workflows or systems.
- Experience with CarePoint or similar pharmacy management systems, including GuardianRx, PioneerRx, Prodigy, or ProScript.
- Experience supporting productivity monitoring, quality assurance programs, scheduling, and performance coaching.
Responsibilities
- Serve as the primary point of contact for pharmacy technicians by answering questions, providing guidance, and supporting daily operations.
- Assist with onboarding, training, and ongoing development of pharmacy team members.
- Monitor employee productivity, workflow performance, and quality metrics to ensure operational goals are achieved.
- Provide coaching and performance feedback, escalating significant performance concerns to pharmacy leadership.
- Support staffing and scheduling activities, including PTO management and coverage planning.
- Complete operational audits, maintain documentation, and prepare reports related to team and workflow performance.
- Manage and respond to secure emails, phone inquiries, and operational communications.
- Monitor prescription processing queues and ensure timely completion of new orders and refill requests.
- Perform pharmacy technician duties, including prescription processing, billing support, order entry, and medication-related workflow activities.
- Coordinate with internal teams to support continuity of care and resolve operational issues.
- Identify and appropriately escalate clinical questions, prescription clarifications, and pharmacist-related matters.
- Monitor prescription turnaround times and help the team meet daily production and service-level goals.
- Promote compliance with pharmacy procedures, quality standards, and regulatory requirements.
- Serve as a subject matter expert and resource for pharmacy operations, systems, and workflow processes.
Benefits
- Medical, dental, and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401(k) savings plan
- Access to wages before payday with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
