Pharmacy IT Analyst II Must Live In or Relocate to Colorado

Denver Health•Denver, CO

1d•$77,200 - $115,800

About The Position

The Pharmacy IT Analyst II provides operational, technical, and systems administration support for pharmacy technology, automation applications, and hardware peripherals across inpatient acute and outpatient/ambulatory pharmacy environments. Under minimal supervision, the role serves as a primary operational link between Pharmacy Operations and enterprise Information Technology services. It supports user access, hardware endpoints, vendor maintenance, software and hardware interfaces, and downtime readiness, while helping ensure continuous support and cross-site coverage for central facilities and satellite and clinic pharmacy locations. The role combines remote-work flexibility with hands-on, on-site engagement and travel to off-site clinic pharmacies and ambulatory sites. The position is based in Colorado: the employee must live in or relocate to Colorado. Work is on the day shift, and the role may include scheduled or rotational on-call or escalation coverage for emergency or after-hours triage as business needs dictate.

Requirements

High school diploma or GED.
1–3 years of experience in pharmacy operations, pharmacy technician roles, desktop/hardware support, or healthcare IT application support.
PHAT-Licensed Pharmacy Technician credential from the Colorado Department of Regulatory Agencies (DORA).
Strong communication skills and the ability to communicate with technical and non-technical employees across the enterprise.
Sound problem-solving and decision-making skills, practical critical thinking, and strong attention to detail.
Understanding of hardware and software requirements for varied departmental systems and workflow and process requirements for complex application systems.
Ability to support, maintain, and administer complex applications as a subject matter expert.
Understanding of basic pharmacy business functions and ability to apply them to pharmacy information system support and business administration.
Demonstrated ability to perform system testing.
Advanced computer skills, particularly with Microsoft Excel, Outlook, and PowerPoint.
Basic working knowledge of interfaces and FTP.
Advanced understanding of IT security.
Must live in or relocate to Colorado.
Ability to travel to off-site clinic pharmacies and ambulatory sites for hands-on support.
May be required to participate in scheduled or rotational on-call/escalation coverage, including emergency or after-hours triage, as business needs dictate.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, Business, or a healthcare-related field.
Applicable application support experience.
Electronic medical record experience; Epic experience is preferred.

Responsibilities

Deploy, configure, maintain, and troubleshoot pharmacy hardware endpoints, including mobile workstations and laptops, thermal label printers, document scanners, cash drawers, signature pads, electronic payment readers, and specialty cameras.
Coordinate physical hardware installations, site relocations, cabling setups, and equipment quotes at inpatient, outpatient, dispensing, and clinic locations.
Triage hardware failures, manage replacement-parts inventory, process return authorizations, and coordinate replacement workflows with vendors and central IT.
Administer user accounts, access permissions, directory groups, and security roles across automated dispensing systems, packaging technologies, controlled substance safes, and workflow tracking software.
Assist pharmacy leadership with data maintenance, inventory par-level optimization configurations, and drug database and formulary builds in pharmacy automation platforms.
Support software integrations and communications systems, including IVR platforms, accessible patient labeling tools, mail delivery interfaces, and call-center audio and telephony hardware.
Coordinate routine, preventative, and emergency vendor maintenance, server patches, reboots, and version upgrades for automated dispensing cabinets, robotic storage and picking systems, and unit-dose packagers.
Support environmental and cold-chain temperature monitoring solutions, including user alerting, excursion logging, and documentation standards.
Maintain system audit readiness, track hardware lifecycle and end-of-life schedules, and maintain standardized downtime procedures and operational documentation.
Navigate enterprise IT ticketing queues and escalation pathways to resolve complex technical issues affecting pharmacy workflows.
Travel to off-site clinic pharmacies and ambulatory sites to provide hands-on technical support, hardware deployments, and system maintenance.
Cross-train with team members to provide operational backup and redundancy for inpatient acute and outpatient pharmacy technologies.
Maintain operational readiness and, as business needs dictate, participate in scheduled or rotational on-call/escalation coverage for emergency or after-hours system and hardware triage.
Perform system testing and help mentor, teach, and supervise support staff and/or analysts on application systems.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick time, and seven holidays.
100% paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans.
Employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts on brands, travel, and other perks.
Tuition reimbursement and assistance.
Education, coaching, and professional development opportunities through the Workforce Development Center, including career growth and advancement pathways.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness-eligible employer, with free student loan coaching and assistance navigating the PSLF program.
National Health Service Corps and Colorado Health Service Corps eligible employer.