Processing Manager | Must be willing to relocate to Florence, Alabama

America's Thrift Stores•Knoxville, TN

1d•Onsite

About The Position

The Processing Manager oversees the efficient flow of products from the loading dock to the retail floor, ensuring operational standards are communicated and met in compliance with company policies. The role supervises staff, organizes and monitors workflow, upholds company standards, and focuses primarily on these responsibilities. The position is based in Florence, Alabama, and requires willingness to relocate there. The manager develops and improves workflow using Critical to Quality (CTQ) metrics, supports cost reduction and a results-driven team culture, and works with the Manager III to meet financial and operational goals. The role also oversees production, inventory quality, pricing, budgets, profit and loss, financial reporting, cash deposits, customer service, merchandising, safety, security, and compliance. The manager hires, trains, coaches, and develops team members and builds relationships with community partners to support donations and mission programs.

Requirements

High school diploma required.
5–8 years of experience in a production, retail, logistics, or distribution environment.
Training in ATS processing operations, employee policies, or human relations.
Past management experience, including hiring, performance evaluations, and policy enforcement.
Knowledge of work standards, capacity planning, and materials planning.
Strong leadership skills, energy, and initiative.
Ability to inspire, coach, and develop a diverse team.
Strong decision-making, organizational, and problem-solving skills.
Data-driven approach to tracking and evaluating performance.
Excellent verbal and written communication skills.
High sense of urgency and ability to work in a fast-paced environment.
Proficiency in Microsoft Office Suite and basic financial reporting.
Ability to work independently and collaboratively.
Valid driver's license and a clean driving record.
Successful completion of a background check, motor vehicle record check, and drug screen.
Must be willing to relocate to Florence, Alabama.
Must be able to work a flexible schedule based on business needs, including weekends, evenings, and holidays.
Must be able to stand and walk for extended periods on hard surfaces and move throughout processing, production, dock, backroom, and sales-floor areas.
Must be able to lift, carry, and move merchandise, supplies, and equipment weighing up to 50 pounds, with or without reasonable accommodation.
Must be able to push and pull carts, racks, bins, and other materials weighing 25 pounds or more as required.
Must be able to bend, stoop, kneel, crouch, reach at waist and overhead levels, and perform repetitive movements.
Must be able to climb ladders or step stools and work at heights of approximately 14 feet when required.
Must have sufficient balance, coordination, and mobility to navigate work areas safely.
Must be able to use hands and arms to handle, grasp, position, sort, and move merchandise, equipment, and materials.
Must be able to safely operate or work around pallet jacks, hand trucks, rolling carts, and other material-handling equipment.
Must be able to visually inspect merchandise, equipment, work areas, and store conditions.
Must be able to communicate effectively in person and hear verbal instructions, alarms, equipment, and other workplace sounds necessary for safe operations.
Must be able to work in environments with possible dust, dirt, odors, and secondhand merchandise, and in indoor semi-controlled temperatures and outdoor areas or loading docks with varying weather conditions.
Must maintain the physical stamina needed for a fast-paced retail and production environment while balancing supervisory and hands-on operational responsibilities.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

College degree preferred.
Experience in manufacturing, thrift, or distribution businesses.

Responsibilities

Ensure efficient product flow from the dock to the sales floor.
Develop, monitor, and improve workflow using Critical to Quality (CTQ) metrics.
Implement cost-reduction strategies and foster a results-driven team culture.
Ensure compliance with company policies and enforce standards.
Maintain equipment using internal resources and approved vendors.
Hire, train, and develop team members.
Coach and manage performance to ensure production standards are attained.
Create an engaging work environment that supports personal and professional growth.
Conduct onboarding, orientation, and training in the ATS Way of Processing.
Partner with the Manager III to meet financial and operational goals.
Manage production levels, inventory quality, and pricing to optimize revenue.
Oversee store budgets, profit and loss, and financial reporting.
Coordinate and ensure the accuracy of cash deposits and transactions.
Build community relationships to drive donations and support mission programs.
Ensure exceptional customer service for donors, customers, and charity partners.
Oversee merchandising and store presentation to enhance the customer experience.
Maintain a safe and clean work environment.
Monitor and enforce safety, security, and compliance regulations.
Partner with Asset Protection and Human Resources on investigations and personnel matters.
Perform other duties as assigned by management.