Pharmacy IT Analyst I Must Live In or Relocate to Colorado

Denver Health

1d•$67,200 - $100,800•Hybrid

About The Position

The Pharmacy IT Analyst I works under general supervision to provide operational, technical, and systems administration support for pharmacy technology, automation applications, and hardware peripherals across inpatient acute and outpatient/ambulatory pharmacy environments. The position is a primary operational link between Pharmacy Operations and enterprise Information Technology services, supporting user access, hardware endpoints, vendor maintenance, software and hardware interfaces, and downtime readiness. The role is part of a cross-trained team providing coverage and continuous technology support for central facilities and satellite and clinic pharmacy locations. The position offers remote work flexibility but requires hands-on, on-site engagement and travel to off-site clinic pharmacies and ambulatory sites. The employee must live in or relocate to Colorado. The role supports pharmacy hardware and peripherals; administers accounts, access permissions, directory groups, and security roles; helps maintain data, inventory configurations, and drug databases; coordinates vendor maintenance, patches, reboots, and upgrades; supports temperature monitoring and audit readiness; and assists with technical issue resolution, training, and operational continuity.

Requirements

High school diploma or GED.
One to three years of experience in pharmacy operations, pharmacy technician roles, desktop or hardware support, or healthcare IT application support.
Provisional Pharmacy Technician License (PHATP) through the Colorado Department of Regulatory Agencies (DORA).
Strong communication skills and the ability to communicate with technical and non-technical employees across the enterprise.
Sound problem-solving and decision-making skills, practical critical thinking, and strong attention to detail.
Understanding of the software and hardware requirements of varied departmental systems and workflow requirements of complex application systems.
Ability to support, maintain, and administer complex applications as a subject matter expert.
Understanding of basic pharmacy business functions and ability to apply these concepts to pharmacy information systems for business administration.
Ability to perform system testing.
Ability to mentor, teach, and supervise support staff and/or analysts on application systems.
Advanced computer skills, particularly in Microsoft Excel, Outlook, and PowerPoint.
Advanced understanding of IT security.
Must live in or relocate to Colorado.

Nice To Haves

Bachelor's degree with a concentration in Computer Science, Information Systems, Business, or a healthcare-related field.
Applicable application support experience.
Electronic medical record experience; Epic experience is preferred.
Basic working knowledge of interfaces and FTP.

Responsibilities

Deploy, configure, maintain, and troubleshoot pharmacy hardware endpoints, including mobile workstations and laptops, thermal label printers, document scanners, cash drawers, signature pads, electronic payment readers, and specialty cameras.
Coordinate physical hardware installations, site relocations, cabling setups, and equipment quotes across inpatient, outpatient dispensing, and clinic locations.
Triage hardware failures; manage replacement parts inventory; process return authorizations; and coordinate hardware replacement workflows with vendors and central IT.
Administer end-user accounts, access permissions, directory groups, and security roles across automated dispensing systems, packaging technologies, controlled substance safes, and workflow tracking software.
Assist pharmacy leadership with data maintenance, inventory par-level optimization configurations, and drug database and formulary builds within pharmacy automation platforms.
Support software integrations and communications systems, including IVR platforms, accessible patient labeling tools, mail delivery interfaces, and call center audio and telephony hardware.
Coordinate routine, preventative, and emergency vendor maintenance, server patches, reboots, and version upgrades for automated dispensing cabinets, robotic storage and picking systems, and unit-dose packagers.
Support environmental and cold-chain temperature monitoring solutions, including user alerting, excursion logging, and documentation standards.
Maintain system audit readiness, track hardware lifecycle and end-of-life schedules, and maintain standardized downtime procedures and operational documentation.
Navigate enterprise IT ticketing queues and escalation pathways to resolve technical issues affecting pharmacy workflows.
Travel to off-site clinic pharmacies and ambulatory sites to provide hands-on technical support, hardware deployments, and system maintenance.
Cross-train with team members to provide operational backup and redundancy for inpatient acute and outpatient pharmacy technologies.

Benefits

Paid time off starting at 28 days per year, including vacation, personal/sick time, and seven holidays.
100% paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts/perks on brands and travel.
Tuition reimbursement and assistance.
Education, coaching, and professional development opportunities through the Workforce Development Center, supporting career growth and advancement pathways.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness-eligible employer, with free student loan coaching and assistance navigating the program.
National Health Service Corps and Colorado Health Service Corps eligible employer.