Pharmacy Intern

CVS Health•Mount Dora, FL

2d•$20 - $24•Onsite

About The Position

CVS Health’s 3rd year Pharmacy Intern applies pharmacy-school learning in a retail pharmacy setting while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap featuring Key Learning Experiences, activities, and time with district leaders, with exposure to store, district, and regional operations. The intern assists the pharmacy team in keeping operations running smoothly and prescriptions filled promptly, safely, and accurately, while providing caring service to patients. The role involves following standard operating procedures and best practices, communicating effectively, and contributing to a safe and inclusive culture. As experience grows, the intern takes on greater responsibility for pharmacy safety and effectiveness. Work may include prescription workflow, patient service and counseling under pharmacist supervision, inventory activities, and additional health services such as immunizations or point-of-care testing when legally permitted and appropriately trained. Where allowed, the intern may complete additional requirements to support vaccine preparation and administration. The position requires regular and predictable attendance, including nights and weekends, and may involve working shifts at other stores in the market as business needs require.

Requirements

Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy to ensure patient safety.
Ability to help people in a friendly manner, understand patients’ reactions, and respond appropriately.
Ability to use and understand verbal and written communication with patients and colleagues, including active listening.
Ability to use mathematics to calculate quantities such as tablets to dispense, days’ supply, and bottle quantities.
Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
Ability to complete required training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
Ability to meet the stated physical demands, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; close visual work; and occasional lifting or exertion up to 20 pounds.

Nice To Haves

At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
Ability to become immunization certified and strive to provide patient immunizations once state requirements are met.
Ability to work in the home store and at other locations across the market to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete the comprehensive training roadmap and Key Learning Experiences.
Follow company standard operating procedures at pharmacy workstations and support pharmacists and technicians in managing and improving patient health.
Follow workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and solve or escalate patient concerns.
Offer counseling, answer medical questions, and gather patient medical history when appropriate under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where permitted by state regulation.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Seek opportunities to expand clinical and technical knowledge, contribute to a high-performing team, and respond constructively to feedback.
Remain flexible to scheduling and business needs, including voluntarily traveling to other market stores for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, including immunizations, point-of-care testing, and offsite clinics, when permitted by law and supported by required training and certification.
Where permissible, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, and collect, track, and document patient information.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform physical and communication tasks required for pharmacy work, including remaining upright, lifting and handling items, reaching, repetitive finger movements, stooping, visually inspecting information, and accurately exchanging spoken information.