Pharmacy Intern

CVS Health•Dothan, AL

2d•$20 - $24

About The Position

CVS Health’s 3rd year Pharmacy Intern applies pharmacy-school learning in a retail pharmacy setting while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap that includes Key Learning Experiences, activities, and time with district leaders, as well as an overview of store, district, and regional operations. The intern supports pharmacy operations and helps ensure prescriptions are filled promptly, safely, and accurately while providing caring patient service. The role involves following standard operating procedures and best practices, communicating effectively, and contributing to a safe, inclusive, and engaging team culture. As experience increases, the intern takes on additional responsibility for pharmacy operations and patient care. Duties include supporting prescription workflow, assisting patients, offering counseling and handling medical questions under a licensed pharmacist’s direct supervision, completing permitted inventory activities, and providing additional health services when allowed by law and supported by required training. Where permitted, the intern may also complete requirements to support vaccine preparation and administration.

Requirements

Accepted into, or actively enrolled in, an ACPE-accredited college or school of pharmacy.
Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Ability to concentrate on tasks, pivot quickly between tasks, and confirm prescription information and label accuracy.
Ability to provide friendly customer service, recognize patient reactions, and respond appropriately.
Ability to use verbal and written communication with patients and colleagues, including active listening and accurately conveying or receiving detailed spoken information.
Ability to apply mathematics to pharmacy tasks, such as determining tablet quantities, days’ supply, and bottle quantities.
Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
Ability to meet the physical demands of the role, including standing and mobility for extended periods; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movement, precision control, stooping, close visual work, and lifting or exerting force as described in the posting.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.

Nice To Haves

One or more years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to become immunization certified once state requirements are met.
Ability to work in the home store and at other market locations to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete a comprehensive training roadmap and Key Learning Experiences to develop pharmacy aptitude and readiness for a Pharmacist role.
Follow company standard operating procedures at pharmacy workstations to support pharmacists and technicians in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to help ensure safe and accurate prescription fulfillment.
Create positive patient experiences by showing empathy and genuine care, offering immunizations and other services where appropriate, and resolving or escalating patient concerns.
Offer counseling, field medical questions, and solicit patient medical-history information when appropriate and under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where state regulations permit.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Seek opportunities to expand clinical and technical knowledge, embrace feedback, and contribute to a high-performing team.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and supported by required training and certification.
Where permissible, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, and collect, track, and document patient information.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.