Pharmacy Intern

CVS Health • Springfield, OH

3d

About The Position

CVS Health’s 3rd year Pharmacy Intern applies pharmacy-school learning in a retail pharmacy setting while developing skills in preparation for a Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap involving Key Learning Experiences, activities, and time with district leaders, while learning about store, district, and regional operations. In the pharmacy, the intern supports smooth operations, prompt and accurate prescription fulfillment, and caring patient service, following standard operating procedures and best practices. The role also contributes to a safe, inclusive team culture and takes on increasing responsibility as experience grows.

The intern assists patients and the pharmacy team across pharmacy workstations, including production, pick-up, drive-thru, and drop-off. Under direct pharmacist supervision and where permitted, responsibilities may include offering counseling, handling medical questions, gathering patient medical history, taking telephonic prescriptions, and contacting prescribers to clarify prescriptions or facilitate medication changes. Additional duties include basic inventory work, coaching and mentoring team members as appropriate, and delivering patient health services such as immunizations and point-of-care testing when permitted and appropriately trained. Where permissible, the intern may complete requirements for Technician Immunizer status and support vaccine preparation and administration.

This is a part-time position. The typical pay range is $20.00–$23.75. Benefits and programs may include dental and vision coverage, wellness resources, employee discounts, and certain voluntary benefits, depending on hours worked and eligibility.

Requirements

• Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess or be in the process of obtaining valid intern and/or technician licensure as required.
• Have regular and predictable attendance, including nights and weekends.
• Complete required training within the designated timeframe.
• Demonstrate the ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy to support patient safety.
• Provide friendly customer service, understand patients’ reactions, and respond appropriately.
• Use and understand verbal and written communication with patients and colleagues, including active listening.
• Use mathematics to solve pharmacy-related problems, such as calculating quantities, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the role’s physical demands, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
• Occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
• Be able to convey detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified and strive to provide patient immunizations once state requirements are met.
• Ability to work in the home store and at other market locations to meet business needs.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete the comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
• Follow company standard operating procedures and pharmacy workflow procedures at each workstation to support safe, accurate prescription fulfillment.
• Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Under the direct supervision of a licensed pharmacist and where appropriate, offer counseling, field medical questions, and solicit information about patients’ medical histories.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices, as appropriate.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Remain receptive to feedback, seek opportunities to expand clinical and technical knowledge, and contribute to a high-performing team.
• Remain flexible for scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and voluntary offsite clinic staffing, where allowed by law and supported by required training and certification.
• Where permissible, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events, and collect and document applicable patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, depending on hours worked and eligibility.
• Vision benefits, depending on hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed