Pharmacy Intern

Walgreens•Roseville, CA

24d

About The Position

The Pharmacy Intern learns to provide a strong patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while modeling a distinctive and helpful customer experience. The intern learns and follows pharmacy policies, procedures, and customer service practices in preparation for a future pharmacist role. Under pharmacist supervision, the intern assists with prescription processing and dispensing, patient care and services within the state scope of practice, inventory management, and pharmacy operations. The role also includes customer service, cash register responsibilities, maintaining the pharmacy area, completing required training, and keeping current with healthcare and pharmacy developments.

Requirements

Must be enrolled in a school of Pharmacy program.
Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and develop strong customer relationships.
Model and share customer service best practices, including Walgreens service traits and appropriate interpersonal habits.
Learn from store and pharmacy team members, field leadership, and customers and patients.
Assist in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company policies.
Follow the Walgreen Co. Pharmacy Code of Conduct and standard operating procedures for entering, third-party processing, filling, and dispensing prescriptions.
Assist pharmacists and other healthcare providers with patient counseling and other health services within the state scope of practice for pharmacy interns.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting policies and the Quality Improvement Program.
Follow the Walgreen Co. Good Faith Dispensing policy.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products, when possible, by taking them to the appropriate aisle.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset protection techniques and file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
Help maintain the pharmacy's exterior and interior by ensuring adequate supplies and a clean, neat, and orderly appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Complete required training and maintain knowledge and skills in healthcare and pharmacy, including current news and developments.