Pharmacy Intern

CVS Health • Bloomfield Hills, MI

8d • $20 - $24 • Onsite

About The Position

CVS Health’s 3rd year Pharmacy Interns apply pharmacy-school learning in a retail pharmacy setting while preparing for increased responsibility and a future Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap that includes Key Learning Experiences, practical activities, and time with district leaders, while gaining an overview of store, district, and regional operations.

Interns assist the pharmacy team with safe, prompt, and accurate prescription fulfillment and caring patient service. They learn to follow standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe and inclusive workplace. With increasing tenure, they take on greater responsibility for pharmacy operations and may provide additional patient health services where permitted by law and supported by the necessary training and certification. This is a part-time position.

Requirements

• Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Ability to concentrate over time, shift quickly between tasks, and confirm prescription information and label accuracy.
• Ability to provide friendly customer service, understand patients’ reactions, and respond appropriately.
• Verbal and written communication skills, including active listening and accurate communication of detailed instructions.
• Ability to use mathematics to solve prescription-related problems, such as calculating quantities and days’ supply.
• Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; adjust machines precisely; and perform close-visual-acuity tasks.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.

Nice To Haves

• 1+ years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to become immunization certified; once state regulations are met, interns should strive to provide patient immunizations.
• Ability to work in the home store and other locations across the market to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap focused on Key Learning Experiences and development of pharmacy aptitude.
• Follow company standard operating procedures and pharmacy workflow procedures at workstations, including production, pick-up, drive-thru, and drop-off.
• Support safe, prompt, and accurate prescription fulfillment and help the pharmacy team maintain effective operations.
• Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Offer counseling, answer medical questions, and solicit patient medical history when appropriate under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Seek opportunities to expand clinical and technical knowledge, contribute to a high-performing team, and be receptive to feedback.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, where lawful and supported by required training and certification.
• Where permissible, complete requirements for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; and review, collect, track, and document patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed