Pharmacy Intern

CVS Health•Erie, PA

12d•$20 - $24•Onsite

About The Position

CVS Health is hiring a 3rd year Pharmacy Intern to apply pharmacy-school learning in a retail pharmacy setting and prepare for a Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap that includes Key Learning Experiences, activities, and time with district leaders, while learning about store, district, and regional operations. The intern supports pharmacy operations and helps ensure prescriptions are filled promptly, safely, and accurately, while providing caring patient service and following standard operating procedures and best practices. The role involves increasing responsibility as tenure grows, with a focus on patient health, safe and effective operations, teamwork, communication, and a safe and inclusive environment. Where permitted by law and supported by required training and certification, the intern may also assist with immunizations, point-of-care testing, and offsite clinics. In locations where permitted, immunization support may include obtaining Technician Immunizer status, educating patients about vaccines, monitoring and responding to adverse reactions, and documenting patient information. This part-time position has a typical pay range of $20.00 to $23.75. Benefits and programs vary based on hours worked and eligibility and may include dental and vision coverage, wellness resources, employee discounts, and access to certain voluntary benefits and other programs.

Requirements

Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Ability to provide friendly customer service, recognize patients’ reactions, and respond appropriately.
Verbal and written communication skills for interacting with patients and colleagues.
Active listening skills, including giving full attention, understanding others’ points, asking appropriate questions, and avoiding inappropriate interruptions.
Ability to use mathematics to calculate quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
Ability to meet the role’s physical demands, including remaining upright for extended periods, lifting, reaching, repetitive finger movements, stooping, and close visual work.
Ability to communicate and receive detailed spoken instructions accurately.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.

Nice To Haves

At least 1 year of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability and willingness to become immunization certified once state regulations are met.
Ability to work in the home store and at other market locations to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
Follow company standard operating procedures at pharmacy workstations to support Pharmacists and Technicians in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service, offer immunizations and other services where appropriate, and resolve or escalate patient concerns.
Offer counseling, answer medical questions, and obtain patient medical-history information when appropriate under direct pharmacist supervision.
Take telephonic prescriptions and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Seek opportunities to expand clinical and technical knowledge, contribute to a high-performing team, and be receptive to feedback.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, or staffing offsite clinics, where allowed and supported by required training and certification.
Where permissible, complete licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Where permissible, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, and collect, track, and document patient information.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.