Pharmacy Intern

CVS Health•Troy, MI

7d•Onsite

About The Position

CVS Health 3rd year Pharmacy Interns apply pharmacy-school learning in a retail pharmacy setting while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap involving Key Learning Experiences, activities, and time with district leaders, gaining insight into store, district, and regional operations. They support pharmacy operations and help ensure prescriptions are filled promptly, safely, and accurately while delivering caring patient service. Interns follow standard operating procedures and best practices, communicate effectively, and contribute to a safe, inclusive environment. Responsibilities increase with tenure and are performed in compliance with applicable laws, regulations, professional standards, ethical principles, and company policies. Where permitted and supported by required training, interns may provide additional patient health care services such as immunizations and point-of-care testing, and may voluntarily staff offsite clinics. Depending on state regulations, interns may complete additional licensure and training to obtain Technician Immunizer status and assist with vaccine preparation and administration under the applicable requirements. This is a part-time position. The stated pay range is $20.00–$23.75. Benefits and programs may be available depending on hours worked and eligibility, including dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Requirements

Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Maintain regular and predictable attendance, including nights and weekends.
Complete required training within the designated timeframe.
Be able to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Be able to confirm prescription information and label accuracy.
Demonstrate customer-service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Use and understand verbal and written communication with patients and colleagues; listen actively and ask appropriate questions.
Apply mathematical reasoning to tasks such as calculating tablet quantities, days’ supply, and the number of bottles needed to fill a prescription.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the described physical demands, including remaining upright for extended periods, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described in the posting.
Be able to convey detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
Ability to become immunization certified and strive to provide patient immunizations once state regulations are met.
Ability to work in the home store and at other market locations to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
Follow company standard operating procedures at pharmacy workstations to support Pharmacists and Technicians in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide empathetic, caring patient service, including personalized interactions, offering immunizations and other services, and resolving or escalating patient problems.
Offer counseling, answer medical questions, and obtain patient medical-history information when appropriate under the direct supervision of a licensed Pharmacist.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where permitted by state regulation.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Remain receptive to feedback, seek opportunities to expand clinical and technical knowledge, and contribute to a high-performing team.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowed by law and supported by required training and certification.
Where permissible, complete additional licensure and training requirements for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions and report them as required; and review, collect, track, and document applicable patient information.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform physical and communication-related tasks needed for the role, including handling and scanning items, operating equipment, visually reviewing information, and accurately exchanging spoken instructions.
Perform additional tasks as directed by a Supervisor or Manager.