Pharmacy Intern

CVS Health • Maricopa, AZ

22d • Onsite

About The Position

CVS Health’s 3rd year Pharmacy Interns apply pharmacy-school learning in a retail pharmacy setting and develop skills in preparation for a Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap that includes Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations. In the pharmacy, interns support smooth operations and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service to patients. They follow standard operating procedures and best practices, communicate effectively, and contribute to a safe, inclusive team culture.

As experience increases, interns take on greater responsibility for pharmacy operations and patient care. Duties include supporting prescription fulfillment and patient interactions, assisting with inventory, and providing additional health care services when allowed by law and supported by required training and certification. Where permissible, interns may pursue Technician Immunizer status and support vaccine preparation and administration. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

This is a part-time position. The typical pay range is $21.25–$25.00. Depending on hours worked and eligibility, benefits may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Requirements

• Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy to help ensure patient safety.
• Ability to provide friendly customer service, notice and understand patient reactions, and respond appropriately.
• Verbal and written communication skills for interacting with patients and colleagues; active listening skills.
• Mathematical reasoning skills, including calculating tablet quantities, days’ supply, and bottle quantities for prescriptions.
• Ability to identify challenging patient or colleague interactions and choose an appropriate response.
• Ability to meet the stated physical demands, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching; repetitive finger movements; stooping; close visual acuity; and occasionally lifting or exerting up to 20 pounds and frequently up to 10 pounds.
• Ability to accurately express and exchange detailed spoken instructions and receive detailed information orally.

Nice To Haves

• At least 1 year of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to become immunization certified; once state regulations are met, interns should strive to provide patient immunizations.
• Ability to work in the home store and at other locations across the market to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
• Follow company standard operating procedures at pharmacy workstations to support pharmacists and technicians in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to help ensure safe and accurate prescription fulfillment.
• Create positive patient experiences by showing empathy and genuine care, serving patients at pick-up, drive-thru, and over the phone, and solving or escalating patient problems.
• Offer immunizations and other services to patients at the register and over the phone, as appropriate.
• Offer to counsel, field medical questions, and solicit patient medical history information when appropriate under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary staffing at offsite clinics, where lawful and supported by required training and certification.
• Where permissible, complete licensure and training requirements for Technician Immunizer status; support vaccine preparation and administration; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; and review, collect, track, and document applicable patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform physical and communication tasks required by the role, including remaining mobile and upright for extended periods, handling and lifting items, reaching, repetitive finger movements, stooping, visually inspecting small items, and accurately exchanging spoken information.

Benefits

• Dental benefits, depending on hours worked and eligibility.
• Vision benefits, depending on hours worked and eligibility.
• Wellness resources, depending on hours worked and eligibility.
• Employee discounts, depending on hours worked and eligibility.
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed