Pharmacy Intern

CVS Health•Temple Terrace, FL

About The Position

CVS Health 3rd year Pharmacy Interns apply pharmacy-school learning in real-world practice while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap featuring Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations. In the pharmacy, interns help the team ensure smooth operations, prompt and accurate prescription fulfillment, and caring patient service. They learn to follow Standard Operating Procedures, pharmacy workflows, best practices, and effective communication, and to contribute to a safe, inclusive culture where people feel valued and empowered. The role involves progressively greater responsibility for pharmacy operations and patient care, within applicable laws and under appropriate pharmacist supervision. Where permitted and supported by required training and certification, interns may provide additional health services, including immunizations and point-of-care testing, and may staff offsite clinics. This is a part-time position. The stated pay range is $20.00–$23.75. Benefits vary by hours worked and eligibility and may include dental and vision coverage, wellness resources, employee discounts, voluntary benefits, and other programs.

Requirements

  • Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
  • Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
  • Regular and predictable attendance, including nights and weekends.
  • Ability to complete required training within the designated timeframe.
  • Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
  • Ability to confirm prescription information and label accuracy.
  • Friendly, helpful customer-service approach and ability to understand and appropriately respond to patients’ reactions.
  • Verbal and written communication skills, including active listening and accurately conveying and receiving detailed information.
  • Ability to use math for prescription-related calculations, such as tablet quantities and days’ supply.
  • Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
  • Ability to meet the physical demands described in the posting, including prolonged standing or mobility, reaching, repetitive hand and finger movements, stooping, close visual work, and lifting or exerting force.
  • Ability to provide care and handle prescriptions in accordance with applicable laws, regulations, professional standards, and company policies.

Nice To Haves

  • At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
  • Ability to become immunization certified and, once state requirements are met, provide patient immunizations.
  • Ability to work in the home store and at other market locations to meet business needs.
  • Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

  • Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
  • Follow company Standard Operating Procedures and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
  • Provide empathetic, personalized service to patients at the pharmacy, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
  • Offer counseling, respond to medical questions, and obtain relevant patient medical history when appropriate and under the direct supervision of a licensed pharmacist.
  • Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
  • Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
  • Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
  • Contribute to a high-performing team, seek feedback, and expand clinical and technical knowledge.
  • Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
  • Comply with applicable laws, regulations, professional standards, ethical principles, CVS policies, and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
  • Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted and supported by required training and certification.
  • Where permitted, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, and collect, track, and document patient information.
  • Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
  • Perform required physical tasks, including remaining mobile and upright for extended periods, handling and reaching for items, repetitive finger movements, precision tasks, stooping, close visual work, and lifting or exerting force as described in the posting.
  • Perform additional tasks as directed by a Supervisor or Manager.

Benefits

  • Dental benefits, subject to hours worked and eligibility.
  • Vision benefits, subject to hours worked and eligibility.
  • Wellness resources.
  • Employee discounts.
  • Access to certain voluntary benefits and other programs, subject to hours worked and eligibility.
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