Pharmacy Intern

CVS Health • Monroeville, PA

7d

About The Position

CVS Health’s 3rd year Pharmacy Intern role provides hands-on experience applying pharmacy-school learning in a retail pharmacy setting and preparing for a Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap that includes Key Learning Experiences, activities, and time with district leaders, as well as an overview of store, district, and regional operations. Interns assist the pharmacy team in maintaining smooth operations and filling prescriptions promptly, safely, and accurately while providing caring service to patients. They learn to follow standard operating procedures, pharmacy workflow practices, and effective communication standards, and contribute to a safe, inclusive, and engaging team culture. The position is part-time and requires regular, predictable attendance, including nights and weekends. The typical pay range is $20.00–$23.75 per hour. Benefits vary by hours worked and eligibility and may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Requirements

• Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Have regular and predictable attendance, including nights and weekends.
• Complete required training within the designated timeframe.
• Concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy to support patient safety.
• Provide friendly customer service, recognize and understand patient reactions, and respond appropriately.
• Use verbal and written communication effectively with patients and colleagues, including active listening and asking appropriate questions.
• Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the described physical demands, including extended periods upright, reaching, repetitive finger use, stooping, close visual acuity, and lifting or exerting the specified weights.

Nice To Haves

• At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified and, once state requirements are met, strive to provide patient immunizations.
• Ability to work in the home store and at other locations across the market to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap focused on Key Learning Experiences and increasing pharmacy aptitude.
• Follow company standard operating procedures and pharmacy workflow procedures at workstations including production, pick-up, drive-thru, and drop-off to support safe, accurate prescription fulfillment.
• Provide caring, empathetic service to patients, including personalized interactions at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Offer counseling, answer medical questions, and collect patient medical-history information when appropriate and under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where permitted by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members, and share best practices.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, such as putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, seek feedback, and develop clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and voluntary staffing of offsite clinics, where legally permitted and supported by required training and certification.
• Where permissible, complete required licensure and training for Technician Immunizer status; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions; report adverse events; and collect, track, and document applicable patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform physical tasks including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and visually inspecting small items; occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.

Benefits

• Dental benefits, depending on hours worked and eligibility.
• Vision benefits, depending on hours worked and eligibility.
• Wellness resources, depending on hours worked and eligibility.
• Employee discounts, depending on hours worked and eligibility.
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed