Pharmacy Intern

CVS Health•Toledo, OH

About The Position

CVS Health’s 3rd year Pharmacy Intern applies pharmacy-school learning in a retail pharmacy setting while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap with Key Learning Experiences, activities, and time with district leaders, gaining an overview of store, district, and regional operations. The intern supports pharmacy operations so prescriptions are filled promptly, safely, and accurately and patients receive caring service. The role requires consistent use of Standard Operating Procedures, best practices, effective communication, empathy, and contribution to a safe and inclusive culture. As experience grows, the intern takes on greater responsibility for the safety and effectiveness of pharmacy operations. Under appropriate supervision and as permitted by law, the intern may assist with patient counseling, prescription clarification, immunizations, point-of-care testing, and other health services. The intern may also complete additional training and licensure requirements to support vaccine preparation and administration. This is a part-time position. The typical pay range is $20.00–$23.75. Benefits may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, subject to hours worked and eligibility.

Requirements

Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
Possess or be in the process of obtaining valid intern and/or technician licensure as required.
Maintain regular and predictable attendance, including nights and weekends.
Complete required training within the designated timeframe.
Demonstrate the ability to concentrate, switch between tasks, and confirm prescription information and label accuracy.
Demonstrate customer-service and teamwork skills, including responding appropriately to patients’ reactions.
Use verbal and written communication effectively and practice active listening.
Use mathematical reasoning for prescription-related calculations, including quantities and days’ supply.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet physical demands including extended periods upright, mobility, reaching, repetitive finger movements, precision adjustments, stooping, close visual work, and lifting or exerting force as described in the posting.
Be able to communicate spoken instructions accurately and receive detailed oral information.

Nice To Haves

At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
Ability to become immunization certified and, once state requirements are met, work toward providing patient immunizations.
Ability to work in the home store and at other locations across the market to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
Follow company Standard Operating Procedures and pharmacy workflow procedures at each workstation to support safe, accurate prescription fulfillment.
Contribute to positive patient experiences by showing empathy and genuine care, assisting patients at pickup, drive-thru, and over the phone, offering available services, and resolving or escalating patient problems.
Offer counseling, respond to medical questions, and obtain patient medical-history information when appropriate and under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Remain receptive to feedback, seek opportunities to expand clinical and technical knowledge, and contribute to a high-performing team.
Remain flexible for scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, and privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowed by law and supported by required training and certification.
Where permissible and appropriately trained, complete requirements for Technician Immunizer status; educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events, and collect and document applicable patient information.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.