Pharmacy Intern - Grad

CVS Health • Rochester, MN

6d • $24 - $42 • Onsite

About The Position

CVS Health Graduate Pharmacy Interns apply their pharmacy school learning in real-world practice to prepare for a Pharmacist role. Under the direction of a preceptor and District Leader, interns complete a comprehensive training roadmap within 120 days of graduation, developing knowledge of store, district, and regional operations, patient safety and error prevention, quality assurance and drug utilization review, and pharmacy professional standards. Interns support pharmacy operations and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service to patients. They work in accordance with standard operating procedures, best practices, and effective communication practices, and contribute to a safe, inclusive, and engaging team culture.

As tenure and readiness increase, interns take on greater accountability for pharmacy management, oversight, and operations. Duties include working across pharmacy workstations; supporting patient care and counseling under licensed pharmacist supervision; receiving or clarifying prescriptions where permitted; coaching and training team members; performing inventory activities; and providing additional health care services, including immunizations and point-of-care testing where allowed and appropriately trained. Interns must complete required training and obtain pharmacist licensure within the timeframe required by state guidelines; failure to obtain licensure within 120 days of graduation results in separation of employment.

This is a part-time position. The typical pay range is $24.25–$42.00. Benefits and programs may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

• PharmD graduate of a U.S.-accredited program before beginning CVS Health’s Post-Graduate Training Program.
• Ability to obtain required pharmacist licensure within the timeframe required by state guidelines; failure to obtain licensure within 120 days of graduation results in separation of employment.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Ability to concentrate, shift between tasks quickly, and confirm prescription information and label accuracy.
• Friendly, helpful customer-service approach and ability to notice and respond appropriately to patients’ reactions.
• Verbal and written communication skills for interacting with patients and colleagues, including active listening and accurately conveying or receiving detailed spoken information.
• Ability to use math to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
• Ability to identify challenging patient or colleague interactions and choose an appropriate response.
• Ability to meet the stated physical demands, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, stooping, and close visual work; and lifting or exerting the stated amounts of force.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframes.

Nice To Haves

• One or more years of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified and strive to provide patient immunizations once state regulations are met.
• Ability to work in the home store and across the market at other locations to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Follow company standard operating procedures and support pharmacists and technicians in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to help fill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients in person and over the phone; offer immunizations and other services where appropriate; and solve or escalate patient concerns.
• Offer counseling, answer medical questions, and gather patient medical history when appropriate under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where permitted by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Seek feedback and opportunities to expand clinical and technical knowledge to better assist patients.
• Remain flexible for scheduling and business needs and voluntarily travel to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, where allowed by law and supported by required training and certification.
• Where permissible, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines and obtain informed consent; monitor for and respond to adverse reactions and report events; and review, collect, track, and document patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Ph.D. or professional degree