Pharmacy Intern

CVS Health • Canton, MI

3d • Onsite

About The Position

CVS Health 3rd year Pharmacy Interns apply pharmacy school learning in a retail pharmacy setting while preparing for increased responsibility and a future Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap that includes Key Learning Experiences, activities, and time with district leaders, and learn about store, district, and regional operations. They support pharmacy operations and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service to patients. Interns follow Standard Operating Procedures and best practices, communicate effectively, and contribute to a safe, inclusive team culture.

As their tenure increases, interns take on greater responsibility for pharmacy operations and patient care. Their work may include supporting prescription fulfillment, interacting with patients, assisting with inventory, and providing additional health care services where permitted by law and supported by required training and certification. Where permissible, interns may also complete additional requirements to support vaccine preparation and administration.

Requirements

• Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Demonstrate attention and focus, including sustaining concentration, shifting between tasks to meet patient and business needs, and confirming prescription information and label accuracy.
• Provide friendly, helpful customer service, recognize patients’ reactions, and respond appropriately; work effectively as part of a team.
• Use and understand verbal and written communication with patients and colleagues, and practice active listening.
• Use mathematical reasoning for prescription-related calculations, such as tablet quantities, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the position’s physical demands, including extended periods of standing or mobility; lifting, scanning, bagging, reaching, repetitive finger movements, precision control, stooping, close visual work, and the specified lifting and force requirements.
• Be able to communicate detailed or important spoken instructions accurately and receive detailed information orally.

Nice To Haves

• At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified; once state regulations are met, interns are expected to strive to provide patient immunizations.
• Ability to work in the home store and at other locations across the market to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete the comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
• Follow company Standard Operating Procedures and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Help provide positive patient experiences through empathetic, personalized service in person and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Offer counseling, answer medical questions, and gather patient medical history when appropriate and under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members, and share best practices.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Remain receptive to feedback, seek opportunities to expand clinical and technical knowledge, and contribute to a high-performing team.
• Remain flexible to scheduling and business needs, and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
• Where permissible, complete applicable licensure and training requirements for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; and review, collect, track, and document patient information.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Perform any additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed