Pharmacy Intern

CVS Health•Englewood, FL

About The Position

CVS Health’s 3rd year Pharmacy Intern role provides hands-on training to apply pharmacy-school learning in real-world practice and prepare for a Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap that includes Key Learning Experiences, activities, and time with district leaders, with an overview of store, district, and regional operations. In the pharmacy, the intern supports smooth operations and helps ensure prescriptions are filled promptly, safely, and accurately while providing caring service. The role follows company procedures and pharmacy best practices, communicates effectively, and contributes to a safe, inclusive team culture. Responsibilities increase with tenure and may include patient care services such as immunizations, where permitted by law and supported by required training and certification. This is a part-time position.

Requirements

Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Ability to provide friendly assistance, understand patients’ reactions, and respond appropriately.
Verbal and written communication skills for interacting with patients and colleagues, including active listening and accurate communication of detailed instructions.
Mathematical reasoning skills to perform calculations such as quantities to dispense, days’ supply, and bottle counts.
Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; adjust machines precisely; stoop and bend to move items; and perform tasks requiring close visual acuity.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
Ability to become immunization certified; interns should strive to provide patient immunizations once state regulations are met.
Ability to work in the home store and at other market locations to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete a comprehensive training roadmap, including Key Learning Experiences that build pharmacy aptitude.
Follow company Standard Operating Procedures and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide caring, personalized service to patients, including helping at pick-up, drive-thru, and by phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Offer counseling, field medical questions, and gather patient medical history when appropriate under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs and voluntarily travel to stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary staffing at offsite clinics, where allowed by law and supported by required training and certification.
Where permissible and after meeting required licensure and training requirements, support immunizations by preparing and administering vaccines as a Technician Immunizer; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; and review, collect, track, and document patient information.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.