Pharmacy Intern

CVS Health • Menomonie, WI

23d • Onsite

About The Position

CVS Health’s 3rd year Pharmacy Intern role provides pharmacy students with hands-on experience applying pharmacy-school learning in a retail pharmacy and preparing for a Pharmacist role. Under a preceptor’s direction, interns complete a comprehensive training roadmap involving Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations. In the pharmacy, interns help ensure smooth operations and prompt, safe, and accurate prescription fulfillment while providing caring service to patients. They learn to follow Standard Operating Procedures, pharmacy best practices, and effective communication practices, and to contribute to a safe and inclusive culture.

As their tenure increases, interns take on greater responsibility for pharmacy operations. Duties may include supporting workflow at production, pick-up, drive-thru, and drop-off workstations; helping patients and addressing or escalating concerns; and, under a licensed pharmacist’s direct supervision and where appropriate, offering counseling, answering medical questions, and collecting medical-history information. Interns may take or clarify prescriptions and facilitate medication changes where state regulations permit. They may also complete basic inventory activities and provide additional patient care services, including immunizations and point-of-care testing, when permitted by law and supported by required training and certification.

Where permitted, interns may pursue Technician Immunizer status after completing applicable licensure and training requirements. Related duties include educating patients about vaccines, referring vaccination questions to the Pharmacist-on-duty, monitoring and responding to adverse reactions, reporting events as required, and collecting and documenting patient information. The role requires compliance with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security. Scheduling flexibility, including nights and weekends, and travel to other stores in the market may be needed to meet business needs.

This is a part-time position. The stated pay range is $20.00–$23.75. Benefits and programs may be available depending on hours worked and eligibility, including dental and vision benefits, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Requirements

• Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Have regular and predictable attendance, including nights and weekends.
• Be able to complete required training within the designated timeframe.
• Be able to concentrate on tasks, pivot quickly between tasks, and confirm prescription information and label accuracy.
• Demonstrate customer service and teamwork skills, including a friendly approach, awareness of patients’ reactions, and appropriate responses.
• Use verbal and written communication effectively, including active listening.
• Use math to solve dispensing-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the physical demands of the role, including remaining upright and mobile for extended periods; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, precision control, and stooping; and close visual acuity for tasks such as transcribing and viewing a computer terminal.
• Occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds; consistently exert negligible force to move objects.
• Convey detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• At least 1 year of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to become immunization certified once state regulations are met.
• Ability to work in the home store and at other locations across the market to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap focused on Key Learning Experiences and developing skills for increasing responsibility.
• Follow company Standard Operating Procedures and pharmacy workflow procedures at each workstation to support safe, accurate, and timely prescription fulfillment.
• Support pharmacy operations at production, pick-up, drive-thru, and drop-off workstations.
• Provide empathetic, personalized patient service, including helping patients at pick-up, drive-thru, and over the phone, and resolving or escalating patient problems.
• Offer counseling, answer medical questions, and collect patient medical-history information when appropriate and under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where permitted by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Remain receptive to feedback, seek opportunities to expand clinical and technical knowledge, and contribute to a high-performing team.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with relevant laws, regulations, professional standards, ethical principles, and CVS policies, including those concerning patient safety, controlled-substance dispensing and records, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and supported by required training and certification.
• Where permitted, complete requirements for Technician Immunizer status; educate patients about vaccines; refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions; report events as required; and collect, track, and document patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, depending on hours worked and eligibility.
• Vision benefits, depending on hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed