Pharmacy Intern

CVS Health • Henderson, NV

22d

About The Position

CVS Health’s 3rd year Pharmacy Intern role provides hands-on experience applying pharmacy-school learning in a retail pharmacy while preparing for increasing responsibility and a future Pharmacist role. Under a preceptor’s direction, interns complete a comprehensive training roadmap with Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations. Interns support smooth pharmacy operations and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service to patients. They learn and apply pharmacy workflows, Standard Operating Procedures, best practices, effective communication, empathy, and inclusive team practices. Interns may also support immunizations and additional patient health services where permitted by law and supported by required training and certification. This is a part-time position.

Requirements

• Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer-service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and accurate communication of detailed instructions.
• Mathematical reasoning skills to calculate quantities such as tablets to dispense, days’ supply, and bottles required.
• Problem-resolution skills to identify challenging interactions and select an appropriate course of action.
• Ability to meet the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precision control, stooping, and close visual work. The role may require occasionally lifting or exerting up to 20 pounds and frequently up to 10 pounds.
• Ability to receive detailed information through oral communication and convey detailed or important spoken instructions accurately.

Nice To Haves

• 1+ years of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified and pursue providing patient immunizations once state regulations are met.
• Ability to work in the home store and at other market locations to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete the comprehensive training roadmap, including Key Learning Experiences that build pharmacy aptitude.
• Follow company Standard Operating Procedures and pharmacy workflow procedures at workstations such as production, pick-up, drive-thru, and drop-off to support safe, accurate prescription fulfillment.
• Provide empathetic, personalized patient service, offer immunizations and other services where appropriate, and resolve or escalate patient concerns.
• Offer counseling, answer medical questions, and collect relevant patient medical history when appropriate and under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Perform basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Seek feedback and opportunities to develop clinical and technical knowledge, while contributing to a high-performing team and a safe, inclusive environment.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
• Where permissible, complete additional licensure and training to obtain Technician Immunizer status; educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, and collect, track, and document patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed