Pharmacy Intern

CVS Health•Henderson, TX

23d

About The Position

CVS Health’s 3rd year Pharmacy Intern role provides hands-on experience applying pharmacy-school learning in a retail pharmacy setting and preparing for a Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap featuring Key Learning Experiences, activities, and time with district leaders, while learning about store, district, and regional operations. Interns support pharmacy operations and help ensure prescriptions are filled promptly, safely, and accurately, while delivering caring patient service. They learn to follow Standard Operating Procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. As their tenure increases, they take on greater responsibility for pharmacy operations and patient care, within the limits of applicable law and under pharmacist supervision where required. This is a part-time position. The stated pay range is $20.00–$23.75. Benefits may depend on hours worked and eligibility and include dental and vision benefits, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Requirements

Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Attend regularly and predictably, including nights and weekends.
Complete required training within the designated timeframe.
Be able to concentrate on tasks and pivot between tasks to meet patient and business needs.
Be able to confirm prescription information and label accuracy.
Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use and understand verbal and written communication with patients and colleagues, including active listening.
Use mathematical reasoning for prescription-related calculations, such as quantities, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the stated physical demands, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described in the posting.

Nice To Haves

At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
Ability to become immunization certified; after meeting state requirements, interns are encouraged to provide patient immunizations.
Ability to work in the home store and at other market locations to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete a comprehensive training roadmap focused on Key Learning Experiences, activities, and exposure to pharmacy, store, district, and regional operations.
Follow company Standard Operating Procedures and pharmacy workflow procedures at production, pick-up, drive-through, and drop-off workstations to support safe and accurate prescription fulfillment.
Help the pharmacy team ensure prescriptions are filled promptly, safely, and accurately and provide caring service that meets or exceeds patient expectations.
Create personalized patient interactions, offer immunizations and other services where permitted, and resolve or escalate patient problems appropriately.
Offer counseling, answer medical questions, and solicit patient medical history when appropriate and under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where state regulations allow.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when legally permitted and supported by required training and certification.
Where permissible, complete licensure and training requirements for Technician Immunizer status; help prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events, and collect, track, and document patient information.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform physical and communication-related duties, including standing or remaining upright for extended periods, handling and scanning items, reaching, repetitive finger movements, precise machine adjustments, stooping, close visual work, lifting and exerting force as specified, and accurately exchanging or receiving detailed spoken information.
Perform additional tasks as directed by a Supervisor or Manager.