Pharmacy/Pharmcst-Intern

Kroger•Maumelle, AR

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The Pharmacy Intern supports pharmacy operations by counseling customers, assisting with medication recommendations, accurately processing and dispensing prescriptions, handling insurance information, supporting inventory and department cleanliness, and providing immunizations under a pharmacist’s supervision. The role also involves promoting a welcoming environment, following safety and reporting procedures, and assisting customers and community members, including minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Actively enrolled in a US school of pharmacy.
Hold a current state-issued Pharmacy Intern license.
Able to perform the essential functions of the position with or without reasonable accommodation.
Able to work cooperatively in a high-paced and sometimes stressful environment.
Able to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Able to act with honesty and integrity regarding customer and business information.
Able to follow directions and seek assistance when necessary to resolve customer and business issues.

Responsibilities

Promote trust and respect among associates.
Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of pharmaceutical products and discuss them competently with customers and prescribers.
Provide drug counseling to customers and assist with recommendations for over-the-counter medications.
Accurately enter patient and prescription information into the pharmacy computer system.
Dispense the correct medication.
Contact prescribers’ offices for authorization.
Bag filled prescriptions and deliver them accurately to customers.
Process third-party insurance information and contact insurance companies on customers’ behalf when necessary.
Facilitate charge purchases for customers.
Accurately accept and interpret oral and written prescriptions for fills and refills.
Clean the department.
Provide immunizations under the supervision of the pharmacist.
Compare and check incoming orders and stock them properly.
Return unused medication stock bottles to stock.
Notify management of customer or employee accidents.
Notify the pharmacist on duty about any prescription incident of which the intern becomes aware.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a high-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.