Pharmacy Intern

CVS Health•Mount Pleasant, PA

3d•Onsite

About The Position

CVS Health’s 3rd year Pharmacy Intern role provides hands-on training in a retail pharmacy while the intern applies pharmacy-school learning in preparation for a Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap involving Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations. Interns assist the pharmacy team in delivering safe, accurate, and timely prescription services and caring patient experiences. They learn pharmacy workflows and Standard Operating Procedures, communicate with patients and colleagues, and contribute to a safe, inclusive team culture. As their tenure increases, they take on greater responsibility for pharmacy operations and may provide additional health care services and support immunizations when permitted by law and supported by the required training and certification. This is a part-time position. The listed pay range is $20.00–$23.75. Eligible colleagues may have access to benefits and programs supporting physical, emotional, and financial well-being; eligibility and availability depend on hours worked and other criteria.

Requirements

Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
Possess or be in the process of obtaining valid intern and/or technician licensure as required.
Have regular and predictable attendance, including nights and weekends.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including sustained concentration, task switching, and checking prescription information and label accuracy.
Demonstrate customer service and team orientation, including identifying ways to help people and responding appropriately to patients’ reactions.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Apply mathematical reasoning to tasks such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the stated physical demands, including mobility and upright posture for extended periods; lifting, reaching, repetitive finger work, stooping, close visual work, and handling objects with the stated frequency and weight limits.

Nice To Haves

At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
Ability to become immunization certified once state regulations are met.
Ability to work in the home store and other locations across the market to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
Follow company Standard Operating Procedures and pharmacy workflow procedures at workstations such as production, pick-up, drive-thru, and drop-off.
Help ensure prescriptions are filled promptly, safely, and accurately.
Provide empathetic and personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Offer counseling, answer medical questions, and obtain patient medical history when appropriate under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members, and share best practices.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Seek feedback and opportunities to expand clinical and technical knowledge, and contribute to a high-performing team.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics, when allowed by law and supported by required training and certification.
Where permitted, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines and refer vaccine questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; and review, collect, track, and document applicable patient information.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform the role’s physical tasks, including standing or remaining upright for extended periods, lifting and moving items, reaching, repetitive finger movements, stooping, and visually inspecting or transcribing information.