Pharmacy Intern
About The Position
The Pharmacy Intern learns to provide a strong patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while modeling a distinctive and helpful customer experience. The intern learns and follows pharmacy policies, procedures, and customer service practices in preparation for a future pharmacist role. Under pharmacist supervision, the intern assists with pharmacy operations and patient care within the state scope of practice for pharmacy interns. Responsibilities include prescription processing, customer service, inventory support, maintaining the pharmacy environment, completing required training, and keeping current with healthcare and pharmacy developments.
Requirements
- Must be enrolled in a school of Pharmacy program.
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and build customer relationships.
- Model customer service best practices, including courtesy, proactive assistance, identifying customer needs, and helping until the customer is satisfied.
- Learn from store and pharmacy team members, field leadership, and customers and patients.
- Assist in the practice of pharmacy under pharmacist supervision and comply with state, federal, and company requirements and the Walgreen Co. Pharmacy Code of Conduct.
- Perform assigned prescription-related duties under pharmacist supervision, including entering, third-party processing, filling, and dispensing prescriptions according to Walgreens procedures.
- Assist pharmacists and other healthcare providers with patient care and services within the state scope of practice for pharmacy interns, including patient counseling and services such as blood pressure checks and medication therapy management.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Adhere to the Walgreen Co. Good Faith Dispensing policy.
- Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection practices and file claims for Rx-drug shipment overages, shortages, order errors, or damage.
- Keep the Pharmacy Department stocked with adequate supplies and clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Complete required training and maintain knowledge and skills in healthcare and pharmacy, including current news and developments.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
