Pharmacy Intern

Walgreens • Coralville, IA

9d

About The Position

The Pharmacy Intern learns to provide a positive patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while modeling and delivering distinctive customer service. The intern learns and follows pharmacy policies, procedures, and customer-service practices in preparation for a future pharmacist role.

Under pharmacist supervision, the intern assists with pharmacy practice and prescription processing, supports patient care and services within the state scope of practice for pharmacy interns, and contributes to pharmacy operations such as inventory management, cash handling, and maintaining the department. The position requires enrollment in a school of pharmacy, English fluency, and willingness to work a flexible schedule that includes evening and weekend hours.

Requirements

• Must be enrolled in a school of Pharmacy program.
• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.

Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to support a positive customer experience.
• Model customer-service best practices, including courteous interactions, proactive assistance, identifying customer needs, and following through until customers are satisfied.
• Develop strong relationships with customers.
• Learn from store and pharmacy team members, field leadership, and customers and patients.
• Assist in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company policy.
• Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
• Perform assigned and supervised duties under Walgreens standard operating procedures for entering, third-party processing, filling, and dispensing prescriptions.
• Assist pharmacists and other healthcare providers with patient care and services within the state scope of practice for pharmacy interns, including patient counseling and services such as blood pressure checks and medication therapy management.
• Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures concerning pharmacy errors and the Quality Improvement Program.
• Follow the Walgreen Co. policy regarding Good Faith Dispensing.
• Register related sales on the assigned cash register and collect and handle cash as required.
• Assist customers in locating products, including taking them to the over-the-counter aisle when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Maintain knowledge of company asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods.
• Help maintain the Pharmacy Department by keeping it adequately supplied, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete required training and special assignments or other tasks as assigned.
• Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed