Pharmacy Intern

Walgreens • Moline, IL

3d

About The Position

The Pharmacy Intern learns to provide a strong patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while modeling and delivering a distinctive customer experience. The intern learns and follows pharmacy policies, procedures, and customer-service practices in preparation for a future pharmacist role.

Under pharmacist supervision, the intern assists with pharmacy practice and prescription entry, third-party processing, filling, and dispensing; supports patient care and services within the state scope of practice for pharmacy interns; and reports prescription errors promptly. The role also includes customer service, register and cash responsibilities, inventory support, asset-protection processes, and helping maintain the Pharmacy Department. The intern completes required training and maintains knowledge and skills in healthcare and pharmacy.

Requirements

• Must be enrolled in a school of Pharmacy program.
• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and develop strong customer relationships.
• Model customer-service practices, including courtesy, eye contact, proactively offering help, identifying needs, and assisting customers until satisfied.
• Learn from store and pharmacy team members, field leadership, and customers and patients.
• Assist in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company policies.
• Follow the Walgreen Co. Pharmacy Code of Conduct and Walgreens standard operating procedures for prescription entry, third-party processing, filling, and dispensing.
• Assist pharmacists and other healthcare providers with patient care and services within the state scope of practice for pharmacy interns, including patient counseling and health services such as blood pressure checks and medication therapy management.
• Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
• Follow the Walgreen Co. policy regarding Good Faith Dispensing.
• Register related sales on the assigned cash register and collect and handle cash as required.
• Help customers locate products, including taking them to the OTC aisle when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Support Pharmacy Department inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use knowledge of company asset-protection techniques and file claims for pharmaceutical warehouse overages, shortages, order errors, or damaged goods.
• Help maintain the Pharmacy Department by keeping it stocked with supplies and clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Complete required training and maintain knowledge and skills in healthcare and pharmacy, including awareness of current news and developments.

Benefits

• Benefits information is available at jobs.walgreens.com/benefits.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed