Pharmacy Intern

CVS Health • Ypsilanti, MI

22d • Onsite

About The Position

CVS Health’s 3rd year Pharmacy Intern applies pharmacy-school learning in a retail pharmacy setting while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap featuring Key Learning Experiences, activities, and time with district leaders, and gains an overview of store, district, and regional operations. The intern supports pharmacy operations and helps ensure prescriptions are filled promptly, safely, and accurately while providing caring service to patients. Work is guided by standard operating procedures, best practices, effective communication, and applicable laws and professional standards.

As experience grows, the intern takes on greater responsibility for pharmacy safety and effectiveness. Depending on applicable law, training, and certification, duties may include supporting immunizations, point-of-care testing, and offsite clinics. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require. This is a part-time position. The stated pay range is $20.00–$23.75. Benefits may be available depending on hours worked and eligibility and include dental and vision coverage, wellness resources, employee discounts, voluntary benefits, and other programs.

Requirements

• Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Attend regularly and predictably, including nights and weekends.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including concentrating over time, switching tasks to meet patient and business needs, and confirming prescription information and label accuracy.
• Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Use verbal and written communication to interact with patients and colleagues, including active listening and accurately conveying and receiving detailed information.
• Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and required bottles.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the described physical demands, including extended periods upright, reaching, repetitive hand and finger use, stooping, close visual acuity, and lifting or exerting force as specified.

Nice To Haves

• At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified; interns are encouraged to provide patient immunizations once state regulations are met.
• Ability to work in the home store and at other market locations to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support pharmacists and technicians in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Offer counseling, answer medical questions, and gather patient medical history when appropriate and under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where state regulations allow.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, seek feedback, and develop clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts when needed.
• Comply with federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted by law and supported by required training and certification.
• Where permissible, complete required licensure and training to obtain Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; and review, collect, track, and document applicable patient information.
• Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Perform physical tasks including standing and mobility for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, close visual work, and occasional lifting up to 20 pounds.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed