Pharmacy Intern

Walgreens•Somerville, MA

22d

About The Position

Learn to provide the best patient experience by assisting the pharmacist and pharmacy team in accordance with state and federal regulations. Use pharmacy systems to obtain patient and drug information and process prescriptions while modeling and delivering a distinctive customer experience. Learn and champion pharmacy policies, procedures, and customer-service practices needed for a future pharmacist. Under pharmacist supervision, assist in pharmacy practice and patient care within the applicable state scope of practice. Carry out assigned prescription-processing duties, support customers and patients, and help maintain pharmacy operations, inventory, and the department’s condition. Complete required training and maintain knowledge and skills in healthcare and pharmacy, including current developments.

Requirements

Must be enrolled in a school of Pharmacy program.
Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Responsibilities

Engage customers and patients by greeting them and offering assistance with products and services.
Resolve customer issues and answer questions to support a positive customer experience.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance; develop strong customer relationships.
Learn from store and pharmacy team members, field leadership, and customers and patients.
Assist in pharmacy practice under pharmacist supervision and in accordance with state, federal, and company policies.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
Perform pharmacist-supervised duties according to Walgreens standard operating procedures for prescription entry, third-party processing, filling, and dispensing.
Assist pharmacists and other healthcare providers in delivering patient care and services within the state scope of practice for pharmacy interns, including patient counseling and services such as blood pressure checks and medication therapy management.
Immediately report prescription errors to the pharmacist on duty and follow company pharmacy-error and Quality Improvement Program policies and procedures.
Follow the Walgreen Co. policy regarding Good Faith Dispensing.
Register related sales on the assigned cash register and collect and handle cash as required.
Help customers locate products, including accompanying them to the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use knowledge of company asset-protection techniques and file claims for Rx-drug shipment overages, shortages, order errors, or damaged goods.
Help maintain the Pharmacy Department’s interior and exterior by ensuring adequate supplies and keeping the department clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Complete required training and maintain healthcare and pharmacy knowledge and skills, including awareness of current news and developments.