Pharmacy Intern - Grad

CVS Health • Blacksburg, VA

21d • Onsite

About The Position

CVS Health Graduate Pharmacy Interns apply their pharmacy-school learning in a retail pharmacy setting and develop the skills needed for a Pharmacist role. Under the direction of a preceptor and District Leader, interns complete a comprehensive training roadmap within 120 days of graduation, gaining knowledge of store, district, and regional operations. Training and hands-on work cover patient safety and error prevention, quality assurance, drug utilization review, professional standards, corresponding responsibility, and red-flag detection.

Interns support smooth pharmacy operations and help ensure prescriptions are filled promptly, safely, and accurately. They follow Standard Operating Procedures and best practices, communicate effectively, and provide empathetic, caring service to patients. As their tenure and readiness increase, they take on greater accountability for pharmacy management, oversight, and operations. Where allowed, they may also support immunizations and deliver other patient health care services after completing applicable training and certification.

This part-time position requires regular and predictable attendance, including nights and weekends, and flexibility to travel to other stores in the market when business needs require. Applicants must be PharmD graduates of a U.S.-accredited program before beginning the post-graduate training program, possess or be obtaining required intern or technician licensure, and be able to obtain pharmacist licensure within the required timeframe. Failure to obtain pharmacist licensure within 120 days of graduation results in separation of employment.

Requirements

• PharmD graduate of a U.S.-accredited program before beginning the CVS Health Post-Graduate Training Program.
• Ability to obtain required pharmacist licensure within the timeframe required by state guidelines; pharmacist licensure must be obtained within 120 days of graduation.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Ability to complete required training within the designated timeframe.
• Regular and predictable attendance, including nights and weekends.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer-service and team-orientation skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and accurately conveying and receiving detailed information.
• Mathematical reasoning sufficient to calculate quantities such as tablets to dispense, days’ supply, and bottles needed to fill a prescription.
• Problem-resolution skills to identify challenging interactions and choose an appropriate course of action.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; handle objects with precision; stoop; and perform close visual work.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.

Nice To Haves

• At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified and strive to provide patient immunizations once state regulations are met.
• Ability to work in the home store and across the market in other locations to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Follow company Standard Operating Procedures at each workstation to support pharmacists and technicians in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Create positive patient experiences through empathetic, personalized service in person and over the phone, and solve or escalate patient problems.
• Offer immunizations and other services to patients where permitted and appropriate.
• Offer counseling, answer medical questions, and obtain patient medical history when appropriate under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary staffing of offsite clinics, when allowed by law and supported by required training and certification.
• Where permissible and after meeting applicable requirements, obtain Technician Immunizer status; educate patients about vaccines, obtain informed consent, monitor and respond to adverse reactions, report events as required, and collect, track, and document patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use mathematical reasoning in prescription dispensing, and resolve patient or colleague problems appropriately.
• Perform the physical activities required for the role, including standing and moving for extended periods, handling and scanning items, reaching, repetitive finger movements, stooping, and lifting or exerting force as described in the posting.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Ph.D. or professional degree