Pharmacy Intern
About The Position
The Pharmacy Intern learns to provide a strong patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while modeling a distinctive customer experience. The intern learns and follows pharmacy policies, procedures, and customer service practices in preparation for a future pharmacist role. Under pharmacist supervision, the intern assists with pharmacy operations and patient care within the state scope of practice for pharmacy interns. Duties include prescription processing, patient counseling and other health services, customer service, sales and cash handling, inventory activities, and maintaining the Pharmacy Department. The intern completes required training and maintains knowledge of developments in healthcare and pharmacy.
Requirements
- Must be enrolled in a school of Pharmacy program.
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and build customer relationships.
- Model and share customer service best practices, including proactive assistance, identifying customer needs, and serving customers until satisfied.
- Learn from store and pharmacy team members, field leadership, and customers or patients.
- Under pharmacist supervision, assist in the practice of pharmacy in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
- Perform assigned and supervised duties for entering, third-party processing, filling, and dispensing prescriptions according to Walgreens standard operating procedures.
- Assist pharmacists and other healthcare providers with patient care within the state scope of practice for pharmacy interns, including patient counseling and services such as blood pressure checks and medication therapy management.
- Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
- Follow the Walgreen Co. Good Faith Dispensing policy.
- Register related sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- Help maintain the Pharmacy Department by ensuring adequate supplies and keeping the area clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete required training and maintain healthcare and pharmacy knowledge and skills, including awareness of current news and developments.
- Complete special assignments and other tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
