Pharmacy Intern - Grad

CVS Health•Dickson City, PA

5d•$24 - $42

About The Position

The Graduate Pharmacy Intern applies pharmacy-school learning in real-world practice while preparing for a Pharmacist role. Under the direction of a preceptor and District Leader, the intern completes a comprehensive training roadmap within 120 days of graduation, developing knowledge of store, district, and regional operations, patient safety and error prevention, quality assurance, drug utilization review, and pharmacy professional standards. The role supports pharmacy operations and accurate, timely prescription fulfillment while delivering caring patient service and following standard operating procedures and best practices. As experience and readiness grow, the intern takes on greater accountability for pharmacy operations and team support. Work includes assisting patients, supporting prescription processing, providing appropriate patient counseling under a licensed pharmacist’s direct supervision, handling prescriber communications where permitted, conducting basic inventory activities, and contributing to team development. The intern must comply with applicable laws, regulations, professional standards, ethical principles, and company policies. Additional patient-care services, including immunizations and point-of-care testing, may be provided when legally permitted and when required training and certification are met. Where permitted, the intern may complete requirements for Technician Immunizer status and help prepare and administer vaccines.

Requirements

PharmD graduate of a U.S.-accredited program before beginning the CVS Health Post-Graduate Training Program.
Ability to obtain required pharmacist licensure within the timeframe required by state guidelines; failure to obtain licensure within 120 days of graduation results in separation of employment.
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Ability to concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
Ability to provide friendly customer service, understand patients’ reactions, and respond appropriately.
Verbal and written communication skills for interacting with patients and colleagues, including active listening and accurately conveying and receiving detailed information.
Mathematical reasoning skills to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
Ability to meet the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, stooping, and visually inspecting small details; and lifting or exerting up to 20 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

At least 1 year of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to become immunization certified; pharmacy interns are encouraged to provide patient immunizations once state regulations are met.
Ability to work in the home store and across the market at other locations to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete the comprehensive post-graduate training roadmap within 120 days of graduation under the direction of a preceptor and District Leader.
Follow company standard operating procedures and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations.
Help ensure prescriptions are filled promptly, safely, and accurately.
Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; resolve or escalate patient concerns.
Offer immunizations and other services to patients where permitted and appropriate.
Offer counseling, answer medical questions, and collect patient medical history when appropriate under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Seek feedback and opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to controlled substances and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when allowed by law and supported by required training and certification.
Where permissible, complete licensing and training requirements for Technician Immunizer status; educate patients about vaccines, obtain informed consent, monitor and respond to adverse reactions, report events as required, and collect and document patient information.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.