Pharmacy Intern

Walgreens•Spokane Valley, WA

About The Position

The Pharmacy Intern learns to provide a strong patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and models a distinctive customer experience. The intern learns and follows pharmacy policies, procedures, and customer service practices in preparation for a future pharmacist role. Under pharmacist supervision, the intern assists with pharmacy practice and patient care within the state scope of practice for pharmacy interns. Duties include prescription processing, customer service, register transactions, inventory support, and maintaining the Pharmacy Department. The intern also completes required training and maintains knowledge and skills in healthcare and pharmacy.

Requirements

Must be enrolled in a school of Pharmacy program.
Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model and share customer service practices, build relationships with customers, and provide assistance until their needs are met.
Learn from store and pharmacy team members, field leadership, and customers or patients.
Assist with pharmacy practice under pharmacist supervision and in accordance with state, federal, and company policies.
Follow the Walgreen Co. Pharmacy Code of Conduct and standard operating procedures for entering, third-party processing, filling, and dispensing prescriptions.
Assist pharmacists and other healthcare providers with patient care and services within the state scope of practice for pharmacy interns, including patient counseling and health services such as blood pressure checks and medication therapy management.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Walgreen Co. Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
Help maintain the Pharmacy Department by keeping supplies adequate and the area clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Complete required training and maintain healthcare and pharmacy knowledge and skills, including awareness of current news and developments.