Pharmacy Intern

CVS Health•Caledonia, MI

23d

About The Position

CVS Health 3rd year Pharmacy Interns apply their pharmacy-school learning in a retail pharmacy setting while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap featuring Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations. They assist the pharmacy team in maintaining smooth operations and filling prescriptions promptly, safely, and accurately, while providing caring patient service. Interns learn to follow Standard Operating Procedures and best practices, communicate effectively, and help foster a safe and inclusive environment. Responsibilities grow with tenure and may include supporting immunizations and other patient health services where permitted by law and supported by required training and certification. This part-time position requires regular and predictable attendance, including nights and weekends, and may involve working at other stores in the market as business needs require. The role involves extended periods upright and mobile, frequent interaction with patients and colleagues, and physical tasks such as reaching, lifting, scanning, bagging, and handling small items.

Requirements

Accepted into, or actively enrolled in, an ACPE-accredited college or school of pharmacy.
Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Complete required training within the designated timeframe.
Regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Ability to provide friendly assistance, recognize patients’ reactions, and respond appropriately.
Verbal and written communication skills for interacting with patients and colleagues, including active listening.
Mathematical reasoning, including calculating quantities to dispense and days’ supply.
Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
Ability to meet the role’s physical demands, including extended periods upright, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force.

Nice To Haves

At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
Ability to become immunization certified and, once state requirements are met, provide patient immunizations.
Ability to work in the home store and across the market at other locations to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete the comprehensive training roadmap, including Key Learning Experiences, activities, and time spent with district leaders.
Follow company Standard Operating Procedures and pharmacy workflow procedures at workstations including production, pick-up, drive-thru, and drop-off.
Help ensure prescriptions are filled promptly, safely, and accurately, and contribute to smooth pharmacy operations.
Provide empathetic, personalized service to patients in person, at pick-up and drive-thru, and over the phone; resolve or escalate patient problems.
Offer immunizations and other services where permitted, and direct vaccination questions to the Pharmacist-on-duty when supporting immunization activities.
Offer to counsel, answer medical questions, and gather patient medical-history information when appropriate under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Seek feedback and opportunities to expand clinical and technical knowledge, and contribute to a high-performing team and inclusive team dynamic.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowable and appropriately trained and certified.
Where permissible and after completing required licensure and training, support vaccine preparation and administration as a Technician Immunizer; educate patients, monitor and report adverse reactions, and collect and document patient information.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform physical tasks including remaining upright, lifting, scanning and bagging items, reaching, repetitive finger movements, precision adjustments, stooping, and close-vision work; lift or exert force as required by the role.
Perform additional tasks as directed by a Supervisor or Manager.