Pharmacy/Pharmcst-Intern

Kroger•Scott Depot, WV

About The Position

The Pharmacy Intern helps create an outstanding customer experience through exceptional service and contributes to a safe, clean environment that encourages customers to return. The role supports the department manager in achieving sales and profit goals and monitors established quality assurance standards. The intern embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves assisting customers and prescribers with pharmaceutical products and counseling, processing and dispensing prescriptions, supporting insurance and payment transactions, maintaining pharmacy inventory and cleanliness, and providing immunizations under a pharmacist’s supervision. The intern must follow directions, seek assistance when necessary, and perform the position’s essential functions with or without reasonable accommodation.

Requirements

Be actively enrolled in a U.S. school of pharmacy.
Hold a current state-issued Pharmacy Intern license.
Be able to work cooperatively in a fast-paced and sometimes stressful environment.
Be able to manage conflict reasonably and in a nonconfrontational, cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.

Responsibilities

Promote trust and respect among associates.
Help create an environment where customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of pharmaceutical products and discuss them competently with customers and prescribers.
Provide drug counseling to customers and assist with over-the-counter medication recommendations.
Accurately enter patient and prescription information into the pharmacy computer system.
Dispense the correct medication.
Contact prescribers’ offices for authorization.
Bag filled prescriptions and deliver them accurately to customers.
Process third-party insurance information and contact insurance companies on customers’ behalf when necessary.
Facilitate charge purchases for customers.
Accurately accept and interpret oral and written prescriptions for fills and refills.
Clean the department.
Provide immunizations under the supervision of a pharmacist.
Compare and check incoming orders, stock them properly, and return unused medication stock bottles to stock.
Notify management of customer or employee accidents.
Notify the pharmacist on duty about any prescription incident they become aware of.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.